Director, Operations

About Hana Group

Hana Group is a global leader in ready‑to‑eat Pan‑Asian cuisine, bringing fresh, chef‑crafted sushi and Asian‑inspired dishes to customers through our in‑store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high‑quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands‑on training, leadership development, and clear pathways for career advancement.

Joining Hana Group means being part of a fast‑paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you.

The Director of Operations (DO) is responsible for implementing operational standards to ensure consistent practices, procedures and standards across kiosk and facility operations. The position engages in staffing/scheduling, operational performance and financial plan goals through delivery of customer and end customer/consumer satisfaction. Ability to influence and negotiate providing guidance and oversight to internal and external teams. The position will have direct reports across the United States.

Understanding Retail and Various Retail Channel environments, Influence and Negotiation, Financial Acumen and Data /Analytics, Consumer/Customer focus, Planning and Priority setting, Innovation, Communication and People Leadership

• Sets the data‑driven, operational strategy per facility and kiosk location to deliver expected P&L results
  • Develops cost analysis of labor and inventory in order to set budgeted targets
• Implements production, food safety, store operations and CK operational policies and procedures for implementation company‑wide
  • Oversees food safety to ensure uniformity with safety standards
  • Provides clear direction on production instruction to ensure proper training and understanding of corporate production standards
• Works with other departments to ensure operational procedures are being followed in a consistent manner across all kiosk locations
  • Adheres to all relevant local and federal laws and regulatory guidelines
• Implements company strategy and establishes short‑term and long‑term goals and business plans with Management
  • Contributes strategic ideas to leadership team on needed actions
  • Provides senior leadership team with ongoing recommendations to establish new standards in the company's best interest
• Provides guidance to area managers to ensure they are moving forward in line with established corporate protocol
  • Consistently reviews and provides feedback to area managers to ensure a consistent way of working and accountability
  • Enforces corporate policies and procedures

This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

• 10+ years’ relevant experience within the food production industry/retail execution and a 4 year degree in business or related field to include managerial responsibilities; or equivalent combination of education and experience
• Ability to create a data driven, execution strategy aligned to the commercial strategy and executing goals to ensure financial and strategic success
• Understanding of retail strategy and execution across multiple environments and channels
• Must have proven leadership skills in conjunction with analysis, problem solving, and innovation skills
• Excellent interpersonal, written, and verbal communication skills in English
  • Ability to use a computer and Microsoft Suite and other business related programs to drive the business
• Flexibility to travel up to 75% as required
• Strong grasp of Hana Group standards, mission and core values

Hana Group is an equal opportunity employer.

$95,000 - $105,000 USD Annually