Asset Recovery In-house Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

We’re looking for a people‑focused operations leader to oversee our in‑house asset recovery team. In this role, you’ll manage core processes that support asset protection, partner payments, logistics coordination, and transaction oversight across internal and external channels. If you excel at problem‑solving, cross‑functional collaboration, and driving process improvements, this is a chance to make a measurable operational impact.

• Manage the administration of the Asset Recovery Program, including approval of payments to pallet recycler partners and budget oversight.
• Oversee the back‑office management of Recycler General Ledger Identification (GLID) and NPD channel transactional inflows to support efficient asset recovery.
• Provide strategic insights and analysis on NPD and Recycler‑related transactions, enabling data‑driven decision‑making for the Asset Recovery team.
• Support the development and administration of the Blue Code pallet recovery program, driving employee engagement in asset recovery efforts.
• Collaborate with field teams and Asset Recovery leaders to ensure alignment with recovery goals and seamless execution of recovery operations.
• Ensure service levels are maintained while managing third‑party collection processes, adhering to budget goals related to NPD Retailer asset recovery.
• Lead cost‑saving initiatives, process improvements, and special projects to enhance operational efficiency within the Asset Recovery team.
• Provide oversight and support for budget and P&L management, ensuring accurate financial reporting and compliance with recovery program objectives.

Location: Orlando, FL (Hybrid 2 days in office)
Team Size: 10 direct reports

• Lead and develop a team responsible for asset recovery operations.
• Oversee program administration, vendor coordination, and internal workflow accuracy.
• Partner with finance, transportation, customer service, and field teams to resolve issues and support operational goals.
• Strengthen relationships with recycler partners, retailers, carriers, and nonprofit partners.
• Identify process improvements and budget and performance planning.
• Report on key metrics, ensuring strong service delivery and compliance.

• 3–5 years of people leadership experience.
• Background in supply chain, logistics, operations, or related fields.
• Strong analytical, problem‑solving, and communication skills.
• Experience with ERP or analytics platforms (e.g., SAP, Salesforce, BI tools).
• Bachelor’s degree and continuous improvement certification (preferred).

You will have direct influence on operational efficiency, partner relationships, and asset protection efforts across the business. This role is ideal for someone who enjoys leading teams, optimizing processes, and collaborating across departments to deliver meaningful results.

Hybrid Remote

Active Listening, Change Management, Coaching, Collaboration, Computer Literacy, Data Analysis, Data Literacy, Decision Making, Delegation, Disruptive Thinking, Feedback, Financial Literacy, Inclusive Leadership, Leading Change, Leading Customer‑Centric Teams, Motivating Teams, Numeracy, Prioritization, Self‑Awareness, Storytelling, Strategic Thinking, Talent Development, Workforce Planning

We are an Equal Opportunity Employer, and we are committed to…