Assistant Community Director

Description

Concord

RENTS is a distinguished leader in providing a quality and customer‑centric property management experience with a focus on affordable and market‑rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join Concord

RENTS to advance your career while working for a company with over a 30‑year history investing in maintaining our community and our team members while also enjoying industry‑leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members’ commitment to the company is strengthened by our belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. We proudly make continued investments in our valued team members by offering a rich 401‑K program that includes a company match of up to $5,250 per year, with a 150% match on the first 3% invested and additional matching up to $5,250 annually.

Concord

RENTS recognizes the spirit of teamwork and community as the true key to our growth. Our legacy is propelled by the ability to meet the needs of a changing market and stay ahead of the competition, making Concord

RENTS a meaningful place to work.

This position is right for you if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives, building rapport with future and current residents to ensure desired occupancy and retention levels, and monitoring community support systems to ensure clear communication.

Candidates will have experience with rent collections, analyzing reports critical to property operations, and a desire and ability to address residents’ customer service needs through clear, decisive and caring communication. They should be able to work independently with a sense of urgency, be solutions oriented, become proficient with industry leading technology, and demonstrate organizational skills to prioritize daily schedules. Pay for this position is commensurate with experience of the candidate.

• Responsible for all aspects of leasing and marketing to local businesses and prospective residents, including completion of marketing logs and required reporting.
• Conduct move‑in orientation and successfully renew leases for current residents in a timely manner at the correct rate.
• Generate and review a wide range of reports to track and resolve outstanding issues relating to rent payments, delinquencies, expired leases, recertifications, service requests, move‑ins and move‑outs, compliance, maintenance status of vacant units, and operational issues. Check and respond to voicemails and emails concerning any range of community issues.
• Ensure that rent payments received on‑site are promptly processed, avoiding credit adjustments, and address resident‑related damages and policy violations to collect applicable fines and damage fees.
• Propose rent or security deposit increases to your supervisor as market conditions allow.
• Work with the PHA team and VRD to identify strategies to increase PHA voucher holders.
• Create purchase orders and verify goods are received by performing the received function in the system.
• Respond to resident inquiries associated with community issues, investigate, resolve, and follow up to ensure satisfaction.
• Inspect apartment homes upon vacancy to determine compliance, document results, and submit deposit disposition for processing.
• Assist in implementing and executing resident activities such as Monster Club, parties, training programs, and required resident service functions.
• Represent the organization to residents, prospective residents, staff, and the community, practicing exceptional service.
• Complete accounting month‑end and procure‑to‑pay checklists, and other required administrative work, including uploading documents to the document center.

• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.
• Thorough knowledge of property management, Yardi Voyager software, and basic accounting principles.
• Education equivalent to two years of college or industry certification courses.
• Strong customer service and verbal and written communication skills.
• Minimum of two years’ experience in property management, with property leasing and resident services required.
• Concord Management experience is preferred.
• Demonstrated problem resolution work experience.
• Exceptional customer service work history.
• Ability to speak, read, and write English for safety and productivity reasons.