Senior Workers' Audit & Compliance Specialist

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and it's our change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today.

We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

The purpose of this job is to develop audit schedules for financial and procedural claims audits based on various sampling methods. This role exists to conduct quality (double) reviews to ensure continuous calibration and consistent understanding and adherence to claims best practices.

Performs financial and procedural claims audits based on various sampling methods.

• Provides analysis and improvement planning based on audit results.
• Conducts double reviews to ensure continuous calibration and consistent understanding and adherence to claims best practices.
• Analyzes quality issues and provides feedback to the auditors.
• Develops audit schedule for the department.
• Develops questionnaires and manages assessments for internal audit tool.
• Oversees and prepares responses to all audits, whether internal or external.
• Participates in CERT development, testing, and audit.

Develop workflows and implement training for technical and non-technical employees to ensure operational integrity.

• Plans, develops, and provides ongoing technical training and staff development programs.
• Utilizes previous knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Updates the claims procedures accordingly on iPortal.
• Manages Reinsurance Program.
• Provides performance and skill assessments to managers and supervisors on an ongoing basis.

Collaborates with multiple employees on auditing, training and customer service issues for the department.

• Partners with leadership to sustain service and quality levels within standard operating procedures for department.
• Evaluates log of approved manuscript endorsements and facilitates filing with applicable States, Department of Insurance (DOI).
• Develops and implements formal training programs and workflows for department endeavors.
• Corroborates with department leadership to develop support staff and underwriting with tools to ensure compliance.

This role does not have supervisory responsibilities but may mentor and/or train junior team members.

High school diploma or general education degree (GED). Bachelor's degree preferred. Minimum 6 years of technical Workers’ Compensation background is required.

None required.

Strong knowledge of Workers’ Compensation insurance principles and practices. Excellent verbal communication skills required, as well as time‑management, good organizational skills, sense of urgency, and attention to detail. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

This position operates in an office environment and requires the frequent use of a…