Impact Manager

Impact Manager (IM) leads and develops a team of Ameri Corps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices.

The IM is also an effective talent developer who will support Ameri Corps members through a challenging and rewarding year of service.

• Service Impact Delivery
  • Lead the execution of City Year’s Whole School Whole Child (WSWC) Tier 1 supports and Tier 2 interventions.
  • Support training facilitation throughout the course of the year.
  • Oversee whole school and class service implementation, including instructional support, thematic events, and culture enhancement.
  • Establish clear, measurable objectives aligned with WSWC goals and capture best practices for community sharing.
  • Utilize data analysis from various sources to identify trends, improve interventions, and enhance ACM performance.
• Corps Impact Delivery
  • Lead, manage, and coach two teams of Ameri Corps members to achieve service performance requirements, meet Ameri Corps practitioner standards, and support members through their individual equity journeys.
  • Lead with a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools.
  • Guide ACMs to meet service performance requirements and maximize leadership development potential.
  • Foster a culture of power and idealism using City Year leadership tools and best practices.
  • Utilize performance management tools to set expectations, identify strengths, and facilitate individual development plans.
  • Ensure ACMs are committed to student success and equipped to meet City Year standards.
  • Support the management and development of Returning Ameri Corps Members (RACMs)/Team Leaders.
• Partner Impact Delivery
  • Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver academic, attendance, and behavioral support for students.
  • Build and cultivate strong partnerships with school leaders and key stakeholders.
  • Demonstrate understanding of school priorities and collaboratively implement solutions aligned with City Year goals.
  • Maintain a strong presence in schools, utilizing student data strategically to gain support for initiatives.
  • Coach ACMs on developing productive partnerships with teachers and other school staff.
  • Cultivate strategic community relationships and leverage resources to enhance service performance.

• Bachelor’s degree in education, social work, urban studies, youth work, or a related field preferred; equivalent work experience in management, non-profits, community service, youth work, or education acceptable.
• Experience with and ability to work with principals, assistant principals, and teachers to meet shared goals, including having difficult conversations around partnership accountability.
• Demonstrated ability to work with and lead diverse teams of young adults, including coaching and working with diverse populations to achieve goals.
• Excellent written and verbal communication skills, active listening skills.
• Strong problem‑solving, time‑management, and project‑management skills; ability to prioritize projects and tasks, assess and deploy resources.
• Willingness to take on new challenges, pursue self‑development and self‑directed learning.
• Ability to work as an independent leader and as a team member in a collaborative environment.
• Proficiency in computer skills (e.g., MS Office) and experience using databases to document service work.
• City Year/Ameri Corps experience is a plus.
• Strong connection to City Year culture and values.

• Full‑time employees are eligible for benefits including vacation, sick days, and organization holidays.
• Medical, dental, vision, life, accidental death and dismemberment, and disability coverage.
• Flexible Spending Accounts (FSA) and 401(k) plan(s) pursuant to company policy.
• Other benefits available under City Year plans.

Employment at City Year is at‑will. City Year does not sponsor work authorization visas.

City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.