Manager, Transport Operations

Position Summary

The Manager of Transport Operations is responsible for leadership and operational oversight at Orlando Health's medical ground base(s), ensuring safe, efficient, and high-quality patient care and operations. Acts as the primary liaison among ground crews, air methods, service, dispatch, and leadership. Serves as leadership on call for 24‑hour executive decision‑making for Critical Care Trucks and the Emergency Transfer Center.

Essential Functions

• Oversees day‑to‑day operations of the ground critical care transport program, including crew scheduling, ground coordination, and resource allocation.
• Ensures compliance with EMS Transport regulations, CAMTS standards, and hospital policies.
• Collaborates with Orlando Health hospital departments (Emergency, Critical Care, Trauma, Pharmacy, etc.) to streamline patient transfer processes within Orlando Health and outside of Orlando Health.
• Promotes a strong safety culture through regular training, audits, and adherence to hospital and transport protocols.
• Monitors clinical and operational performance metrics to maintain high standards of patient care and safety.
• Leads and supports a multidisciplinary team of nurses, paramedics, EMTs, and support staff.
• Conducts performance evaluations, provides coaching, and facilitates continuing education opportunities.
• Manages base budget, ensuring cost‑effective operations and budget adherence while maintaining readiness of ground units, supplies, and medical equipment.
• Represents Orlando Health and maintains strong relationships in community outreach, EMS/County partnerships, and regional emergency preparedness initiatives.
• Actively participates in the recruiting, interviewing, and hiring of new employees.
• Participates in the planning and implementation of new technologies, procedures, and services to support day‑to‑day operations.
• Serves as a resource supporting frontline team members and providers as appropriate.
• In partnership with the Clinical Quality Specialist and Medical Director, leads safety huddles, quality assurance/quality improvement processes, and base meetings.
• Embraces, communicates, and promotes change and problem solving.
• Assesses equipment needs to ensure staff have the required equipment for patient care.
• Manages team members, including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
• Oversees the orientation of new team members to the ground team.
• Serves as a role model for staff and supports Orlando Health and the department’s goals and strategies.
• Demonstrates high critical thinking and reasoning skills and strong attention to detail.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education/Training

• Graduate of an approved Paramedic Training Center required or
• Graduate of an approved school of nursing required
• Meets all mandatory, developmental, and performance competency requirements for Orlando Health and the unit/department.

Licensure/Certification

• Current certification as a Paramedic (PMD) in the State of Florida, renewed every 2 years required or
• RN
  - Registered Nurse
  - State Licensure and/or Compact State Licensure required
• BCLS
  - Basic Life Support required
• ACLS required
• PALS
  - Pediatric Advanced Life Support required

• 5 Years of recent Emergency Medical Transport experience and/or Emergency Department experience required
• Recent progressive leadership experience preferred