Creative Services Project Manager

The Creative Services Project Manager serves as the central point of coordination and leadership for all creative projects across the organization. This role is responsible for managing the full lifecycle of print and digital projects—from intake and scoping through execution, delivery, and evaluation—while ensuring alignment with brand standards, business priorities, timelines, and budgets.

Partnering with the Director of Creative Services and the Manager of Creative Services, the Project Manager serves as the liaison among internal stakeholders, external partners, and the Creative Services team. The Project Manager oversees workflow, resource planning, scheduling, approvals, and risk management. The role also plays a key part in optimizing processes, maintaining project visibility, and driving operational efficiency within a fast‑paced, in‑house creative environment.

We operate on a hybrid work model, which requires employees to be in the Orlando office at least twice a week.

• Manage and oversee creative projects from initiation through completion, ensuring on time and on budget.
• Serve as the intake and coordination lead for all creative requests, ensuring projects are clearly scoped, properly prioritized, and accurately entered into the project management system (Jira).
• Develop and manage detailed project schedules, milestones, approvals, and deliverables across multiple concurrent projects.
• Monitor project progress, proactively identifying risks, dependencies, and capacity constraints, and escalating issues as needed.
• Ensure consistent project documentation, version control, and asset organization across shared platforms.

Partners with the Director of Creative Services and Manager of Creative Services to assign work based on skill sets, availability, and project priority.

Balance workloads to maintain efficiency, quality, and sustainable team capacity.

Collaborate with the Director of Creative Services and Manager of Creative Services to forecast short- and long‑term resource needs based on campaign calendars and organizational priorities.

• Act as a point of contact for internal and external stakeholders throughout the project lifecycle.
• Participate in project kickoffs to help define objectives, scope, timelines, deliverables, and success criteria.
• Ensure clear, professional, and timely communication among all collaborators.
• Hold stakeholders accountable to project timelines, deliverables, and review cycles while maintaining strong working relationships.

• Ensure all creative deliverables meet brand standards, technical specifications, and quality expectations.
• Develop and maintain knowledge of current print and digital production specifications, standards, and best practices.

• Partner with the Director of Creative Services to evaluate and improve creative workflows, tools, and documentation.
• Contribute to the development and maintenance of standardized processes for intake, routing, approvals, file management, and reporting.
• Provide regular reporting and insights on project status, workload, timelines, and performance metrics.

• Support project budgeting, forecasting, and expense tracking related to creative initiatives.
• Prepare and process purchase orders, invoices, estimates, bids, and vendor documentation.
• Recommend, onboard, and manage outside vendors and freelancers as needed.
• Maintain accurate records of project costs, budgets, and accounting documentation in accordance with department guidelines.
• Support print production coordination, including schedules, proofs, shipping, and vendor communication.

• Provide guidance and support to project coordination efforts as needed.
• Assist the Director of Creative Services with scheduling, documentation, and operational needs.
• Maintain a safe, organized, and professional work environment.
• Perform other responsibilities and special projects as assigned.

• Bachelor’s degree in…