Regional Director of Program Excellence

TITLE: Regional Director of Program Excellence

DEPARTMENT: Operations

REPORTS TO: Vice President, Club Operations

FLSA Status: Exempt

WORKER CATEGORY: Full‑Time

EMPLOYMENT FUNCTION: Administrative

The Regional Director of Program Excellence is responsible for ensuring the consistent delivery of high‑quality, engaging, and outcomes‑driven youth development experiences across Boys & Girls Clubs of Central Florida (BGCCF). This position provides leadership for program excellence systems and an organizational portfolio of program areas, including social enterprise initiatives and grant‑funded programs, aligning program strategy with organizational goals, financial sustainability, and positive youth outcomes.

This role serves as a key leader in fostering a culture of accountability, excellence, innovation, trauma‑informed practice, and positive youth development, while also ensuring strong program performance, sustainability, and strategic alignment across all assigned areas.

The Regional Director of Program Excellence exercises independent judgment in evaluating and implementing consistent program quality across Club locations, drives improvement in youth outcomes, program quality, engagement metrics, and program performance through effective implementation, coaching, evaluation, and cross‑functional collaboration.

• Establish and maintain organizational standards, frameworks, and implementation expectations that promote consistent, high‑quality youth development experiences across Club locations.
• Lead the organization’s program quality assessment process, including observations, quality reviews, data analysis, reporting, action planning, and continuous improvement efforts.
• Monitor program implementation, quality, and member experiences using assessments, stakeholder feedback, and performance data, and use findings to strengthen program effectiveness and consistency.
• Identify gaps in program quality or implementation and work through Regional Directors of Club Operations and Club leadership to drive adoption of standards and corrective action.
• Promote practices that foster belonging, emotional safety, youth voice, engagement, and trauma‑informed approaches.
• Establish clear accountability mechanisms for program implementation in a matrixed environment where direct supervision may not exist.
• Stay informed on emerging trends and incorporate best practices into organizational systems.
• Develop and oversee systems, tools, resources, and processes that support effective program planning, implementation, evaluation, and accountability.
• Lead design and delivery of program‑specific training, coaching, and professional development.
• Partner with HR, Regional Directors of Club Operations, and Club leadership to support onboarding and ongoing staff development.
• Lead change management efforts related to program implementation, new initiatives, and organizational priorities.
• Identify, document, and scale best practices across Club locations, creating standardized resources, tools, and implementation strategies that improve consistency and organizational performance.
• Partner with leadership to monitor youth outcomes, participation, retention, and performance indicators, program effectiveness and trends.
• Lead or support the administration, analysis, and utilization of NYOI and other assessment tools, translating findings into actionable recommendations.
• Develop systems to gather, analyze, and utilize youth, caregiver, staff, and stakeholder feedback to strengthen program quality, engagement, retention, and member experience.
• Prepare reports, dashboards, presentations, and analyses that support organizational decision‑making and continuous improvement efforts.
• Provide leadership and supervision to Program Administrators and other assigned staff.
• Provide strategic direction and performance oversight for assigned program areas, including teen services, academic success, youth arts, social‑emotional programming, social enterprise programs, and grant‑funded initiatives.
• Ensure each program operates with defined outcomes, strong implementation models, and sustainable practices.
• Establish clear…