Regional Director of Program Excellence

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Employment Type: Full Time

Location: Orlando, FL, US

Salary Range: $75,000.00 To $80,000.00 Annually

POSITION SUMMARY:

The Regional Director of Program Excellence is responsible for ensuring the consistent delivery of high-quality, engaging, and outcomes-driven youth development experiences across Boys & Girls Clubs of Central Florida (BGCCF). This role provides leadership for program excellence systems and an organizational portfolio of program areas, including social enterprise initiatives and grant-funded programs, aligning program strategy with organizational goals, financial sustainability, and positive youth outcomes.

It involves working in partnership with Regional Directors of Club Operations to develop and maintain systems, standards, tools, training, coaching, and support structures to promote program consistency, staff capacity, and member experiences. The role oversees program-focused staff and initiatives in teen services, workforce readiness, academic success, youth arts, social-emotional programming, and designated revenue-generating programs such as print shop operations and large grant-funded initiatives.

The role aims to foster accountability, excellence, innovation, trauma-informed practice, and positive youth development while ensuring strong program performance, sustainability, and strategic alignment across all assigned areas.

SUCCESS PROFILE:

The Regional Director of Program Excellence exercises independent judgment in evaluating and implementing consistent program quality across Club locations. It drives improvements in youth outcomes, program quality, engagement metrics, and program performance through implementation, coaching, evaluation, and cross-functional collaboration. The role builds staff readiness, performance, and retention within programming teams and fosters cross-functional alignment and program integration.

KEY RESPONSIBILITIES:

Program Excellence, Quality & Continuous Improvement

• Establish and maintain organizational standards, frameworks, and implementation expectations that promote consistent, high-quality youth development experiences across Club locations.
• Lead the organization’s program quality assessment process, including observations, quality reviews, data analysis, reporting, action planning, and continuous improvement efforts.
• Monitor program implementation, quality, and member experiences using assessments, stakeholder feedback, and performance data, and use findings to strengthen program effectiveness and consistency.
• Identify gaps in program quality or implementation and work with Regional Directors of Club Operations and Club leadership to drive adoption of standards and corrective action.
• Promote practices that foster belonging, emotional safety, youth voice, engagement, and trauma-informed approaches.
• Establish clear accountability mechanisms for program implementation in a matrixed environment where direct supervision may not exist.
• Stay informed on emerging trends and incorporate best practices into organizational systems.

Program Systems, Training & Staff Readiness

• Develop and oversee systems, tools, resources, and processes that support effective program planning, implementation, evaluation, and accountability.
• Lead design and delivery of program-specific training, coaching, and professional development.
• Partner with HR, Regional Directors of Club Operations, and Club leadership to support onboarding and ongoing staff development.
• Identify organizational strengths and gaps and implement strategies to strengthen program delivery.
• Lead change management efforts related to program implementation, new initiatives, and organizational priorities.
• Identify, document, and scale best practices across Club locations, creating standardized resources, tools, and implementation strategies that improve consistency and organizational performance.
• Partner with leadership to monitor youth outcomes, participation, retention, and performance indicators, program effectiveness and trends.
• Lead or support the administration, analysis, and utilization of NYOI and other assessment tools, translating findings into actionable recommendations.
• Develop systems to gather, analyze, and utilize youth, caregiver, staff, and stakeholder feedback to strengthen program quality, engagement, retention, and member experience.
• Prepare reports, dashboards, presentations, and analyses that support organizational decision-making and continuous improvement efforts.

Program Leadership, Grants & Strategic Initiatives

• Provide leadership and supervision to Program Administrators and other assigned staff.
• Provide strategic direction and performance oversight for assigned program areas, including teen services, academic success, youth arts, social-emotional programming, social enterprise programs (print shop), and grant-funded…