Regional Director of Program Excellence

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Full Time Clerical Orlando, FL, US

Salary Range: $75,000.00 To $80,000.00 Annually

Title: Regional Director of Program Excellence

Department: Operations

Reports To: Vice President, Club Operations

FLSA Status: Exempt

Worker Category: Full‑Time

Employment Function: Administrative

Position Summary:

The Regional Director of Program Excellence is responsible for ensuring the consistent delivery of high-quality, engaging, and outcomes-driven youth development experiences across Boys & Girls Clubs of Central Florida (BGCCF). This position provides leadership for program excellence systems and an organizational portfolio of program areas, including social enterprise initiatives and grant-funded programs, aligning program strategy with organizational goals, financial sustainability, and positive youth outcomes.

Working in close partnership with Regional Directors of Club Operations, this position provides program excellence leadership across BGCCF's traditional Club sites by developing and maintaining the systems, standards, tools, training, coaching, and support structures necessary to promote program consistency, strengthen staff capacity, and enhance member experiences. The Regional Director of Program Excellence oversees program-focused staff and key organizational initiatives, including teen services, workforce readiness, academic success, youth arts, social-emotional programming, and designated revenue-generating programs such as print shop operations, as well as large grant-funded initiatives.

This role serves as a key leader in fostering a culture of accountability, excellence, innovation, trauma-informed practice, and positive youth development, while also ensuring strong program performance, sustainability, and strategic alignment across all assigned areas.

The Regional Director of Program Excellence exercises independent judgment in evaluating and implementing consistent program quality across Club locations. Drives improvement in youth outcomes, program quality, engagement metrics, and assigned program performance through effective implementation, coaching, evaluation, and cross‑functional collaboration. This role will build staff readiness, performance, and retention within programming teams while fostering effective cross‑functional alignment and program integration.

Program Excellence, Quality & Continuous Improvement

• Establish and maintain organizational standards, frameworks, and implementation expectations that promote consistent, high‑quality youth development experiences across Club locations
• Lead the organization’s program quality assessment process, including observations, quality reviews, data analysis, reporting, action planning, and continuous improvement efforts
• Monitor program implementation, quality, and member experiences using assessments, stakeholder feedback, and performance data, utilizing findings to strengthen program effectiveness and consistency
• Identify gaps in program quality or implementation and work through Regional Directors of Club Operations and Club leadership to drive adoption of standards and corrective action
• Promote practices that foster belonging, emotional safety, youth voice, engagement, and trauma‑informed approaches
• Establish clear accountability mechanisms for program implementation in a matrixed environment where direct supervision may not exist
• Stay informed on emerging trends and incorporate best practices into organizational systems

Program Systems, Training & Staff Readiness

• Develop and oversee systems, tools, resources, and processes that support effective program planning, implementation, evaluation, and accountability
• Lead design and delivery of program‑specific training, coaching, and professional development
• Partner with HR, Regional Directors of Club Operations, and Club leadership to support onboarding and ongoing staff development
• Identify organizational strengths and gaps and implement strategies to strengthen program delivery
• Lead change…