Director, Knowledge Management

## Director, Knowledge Management Apply locations:
Orlando, FL (Main Campus) time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 3, 2026 (13 days left to apply) job requisition :
R113728
** Administration & Finance:
** The Administration and Finance (A&F) division brings together dedicated professionals committed to delivering exceptional administrative and financial services, advancing innovative business solutions, and fostering a safe, efficient campus environment. Through a collaborative and service-oriented approach, A&F supports the University of Central Florida’s mission to be among the most impactful universities in the nation.

A&F’s comprehensive portfolio includes accounting operations and financial reporting; budget development, analysis, and strategic planning; procurement; shared services center operations; student account services; public safety; treasury management; and enterprise records management.
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* The Opportunity:

** Under strategic direction of the Administration and Finance Chief of Operations, the Director of Knowledge Management leads the development and execution of a comprehensive knowledge management program for the division. This role translates divisional priorities into structured, actionable practices that support consistent and effective execution.

The Director establishes governance, standards, and processes to ensure knowledge is effectively created, maintained, and shared. Responsibilities include advancing workforce readiness through training, strengthening collaboration, and supporting change adoption in alignment with university, state, and federal requirements.

The role oversees execution of knowledge management initiatives across units, coordinating communications, tracking progress, and ensuring accountability through structured project management.

The ideal candidate will be a strategic thinker and collaborative leader who brings a strong foundation in knowledge management, project management, change leadership, and process improvement — with the communication skills and data-informed approach needed to drive adoption across a complex, multi-stakeholder environment.
** Responsibilities:
** Knowledge Strategy and Governance
* Develop and implement a division wide knowledge management strategy.
* Establish and maintain standards for knowledge creation, organization and life-cycle management, including regular review and updates to ensure accuracy and usability.
* Ensure compliance with policies and accessibility requirements.
* Lead the Knowledge Management Liaison Network to surface needs, support prioritization, and drive communication and adoption across division units.
* Establish and manage an intake and prioritization framework for training and knowledge requests, aligned with divisional priorities, capacity, and risk.

Project Management and Workflow Optimization
* Manage workflow for training and knowledge development efforts from intake through delivery, ensuring alignment with priorities, transparency, and timely execution.
* Oversee execution of knowledge management initiatives, including tracking progress, assignments, and deliverables using tools such as Microsoft Planner.
* Operationalize knowledge management standards through structured processes, templates, and tools that enable subject matter experts.
* Serve as a liaison between division subject matter experts and UCF IT business analysts to support analysis of complex processes and identify technology-enabled solutions.

Knowledge Systems and Content Management
* Oversee knowledge repositories and platforms, including enterprise systems (Workday, Team Dynamix), websites, and collaboration tools, in partnership with UCF IT.
* Establish governance for content structure, ownership, and life-cycle management across platforms.
* Enable subject matter experts to manage content through standards, tools, and clear expectations.
* Ensure content accuracy, usability, and accessibility across systems.

Training and Workforce Enablement
* In collaboration with HR Talent Development and division subject matter experts, co-develop and facilitate training programs and onboarding resources for division…