Operations Manager

Job Title: Operations Manager – DSP Operations

Job Type: Full-Time

Reports To: Owner/CEO

About Us:

We are an Amazon Delivery Service Partner (DSP), committed to delivering smiles to customers every day. Our mission is to provide reliable, fast, and safe last-mile delivery service, while building a positive work environment for our drivers and team. We are seeking a results-driven, hands-on Operations Manager to lead day-to-day operations and scale our business.

Position Summary:

The Operations Manager (OM) will oversee all aspects of DSP operations, including team management, route performance, safety, compliance, logistics, and customer service. The OM plays a critical role in managing the success of the operation through people leadership, process improvement, and strategic decision-making.

Key Responsibilities:

• Lead and manage daily DSP operations to ensure timely and accurate package delivery
• Hire, train, develop, and retain a high-performing team of Delivery Associates (DAs) and support staff
• Create efficient shift schedules, monitor timecards, and manage staffing needs
• Proactively monitor delivery performance metrics (on-time delivery, safety, compliance, etc.) and implement corrective actions as needed
• Ensure adherence to Amazon DSP program policies, safety standards, and customer service expectations
• Analyze data to identify trends, areas for improvement, and opportunities to reduce cost and increase efficiency
• Collaborate with Amazon station leadership and logistics partners to maintain seamless operations
• Lead by example, promote a culture of accountability, teamwork, and continuous improvement
• Manage fleet maintenance, route assignments, and inventory of delivery equipment and supplies
• Drive a safety-first mindset and enforce safety protocols and incident response procedures
• Ensure compliance with DOT regulations and other local/federal transportation requirements
• Coaching, Mentoring, and Training delivery team.

Qualifications:

• 3+ years of experience in logistics, transportation, warehouse, or delivery operations (Amazon DSP experience preferred)
• 2+ years of experience managing teams in a fast-paced, high-volume environment
• Proficient with technology, including route optimization tools, delivery apps, and scheduling software
• Strong leadership, communication, and problem-solving skills
• Proven ability to manage performance metrics, analyze data, and drive results.
• Working knowledge of DOT compliance and safety regulations
• Desire to explore new technology to accomplish DSP goals
• Willingness and ability to work flexible hours, including weekends and holidays as needed
• Valid driver’s license with a clean driving record
• Proficiency with Excel
• A strong desire to improve and motivate the team
• Natural curiosity and Euteneuer spirit
• Eager to learn and grow
• Performance-based bonuses
• Paid time off
• Career development opportunities in a growing organization

Apply Today and help us build a delivery team that’s as reliable as it is motivated!