Fleet Service Manager onsite with Autonomous Vehicle Partner - Orlando 32824

The Fleet Service Manager – Autonomous Vehicles is responsible for leading and inspiring a team of 10 to 100 vehicle technicians tasked with maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”). You will work to exceed operational objectives, control costs, and develop a high-performing team. Above all, you will ensure that repairs are completed according to our client’s service expectations while collaborating with Auto Nation teammates in a positive, innovative work environment.

At Auto Nation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits:

Higher income potential

Full benefits package including Paid Time Off & 401K w/ Company match

Longevity bonuses

Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)Employee discount on vehicle purchases, parts, & service

Advancement opportunities

And so much more!

Key Responsibilities Operations Management Establish work priorities and monitor key performance indicators to measure the success of fleet maintenance operations while implementing data-driven strategies for continuous improvement.

Collaborate with client leadership to align operational goals and strategies, acting as a key liaison between the client and Auto Nation. Provide recommendations for improving the maintenance and administration of their fleet of autonomous vehicles (“robotaxis”).Ensure all work orders are closed accurately and in a timely manner while adhering to SOPs and all Auto Nation and client company policies, procedures, and safety standards.

Maintain reporting systems required by Auto Nation and clients.

Understand and comply with federal, state, and local regulations affecting fleet maintenance and repair operations. Ensure compliance with all SOPs, safety protocols, and quality standards.

Support leadership by identifying operational gaps and implementing corrective actions.

Ensure operations run consistently over several shifts covering a 24/7 work schedule.

Performance Management & Reporting Track and analyze KPIs related to service operations and partner programs, including:

Service Level Agreements Technician efficiency

Technician utilization

Partner-specific performance metrics

Represent your assigned service center in weekly and monthly performance updates for leadership and partners.

Use data to drive process improvements, reduce friction, and enhance service delivery.

Cross-Functional Collaboration Work closely with HR, Finance, Training, and Field Operations teams.

Partner with HR and Internal Training Teams, Training vendors to onboard technicians and maintain readiness for future needs.

Customer & Partner Experience Review customer and partner feedback to identify trends and opportunities for improvement.

Support initiatives that increase partner satisfaction, retention, and program expansion.

Deliver weekly/monthly business reviews displaying operational excellence and transparency for the managed services Auto Nation provides.

Continuous Improvement Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.

Recommend and implement enhancements to scheduling, communication, routing, and technician management.

Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.

Leadership Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.

Provide ongoing coaching, mentorship, and performance feedback to direct reports to strengthen leadership capability and drive high-performing teams.

Conduct regular performance reviews, set clear expectations, and create individualized development plans to support employee growth and organizational goals.

Maintain a bench of high performers for promotions to ensure business continuity and succession planning.

Qualifications Required5+ years of experience in vehicle repair at an automotive service center or as a fleet operator.

Experience managing a team of 25 or more vehicle technicians,…