Orthodontic Regional Operations Manager

• Lead a team of Practice Managers through daily operations and ensure KPIs are met
• Manage the overall performance and operational aspects of assigned clinics
• Ensure Practice Managers provide high-quality patient care
• Travel to each clinic
• Hire, train, and develop staff
• Communicate company objectives to practice team leaders through scheduled emails, video conferences, phone, and email
• Manage practice teams to maintain operational and human resource standards and established processes
• Supervise Team Leaders
• Monitor KPIs and enforce accountability expectations
• Ensure practice units maintain KPIs established with the VP of Clinical Operations
• Manage clinics within communicated budgets
• Ensure teams deliver an outstanding customer experience
• Set and manage measurable customer service results
• Conduct training on human resources, compliance, and technical topics
• Conduct regular inspections

• 3–5 years of business management experience
• College degree preferred or equivalent experience
• Strong communication skills with staff and doctors
• Attention to detail
• Ability to apply analytics results to process improvement and strategic thinking
• Able to travel 60%–70% of the time if needed
• Frequent travel required to maintain appropriate relationships
• Use of Google at work and other tools required by the direct manager
• Minimum scrubs or business casual attire when visiting practice locations; business casual for representative meetings

Demonstrates strong leadership in managing clinic operations, ensuring high-quality patient care, and achieving KPIs. Proficient in staff development, communication, and strategic process improvement.

• Business Management Experience
• KPI Monitoring
• Staff Training and Development
• Strong Communication Skills
• Customer Service Management

• Process Improvement
• Analytics Application
• Operational Management
• Human Resource Standards
• Budget Management

• Attention to Detail
• Leadership
• Team Supervision
• Effective Communication

• Patient Care
• Clinic Operations
• Compliance
• Customer Experience
• Practice Management

• Google Workspace
• Video Conferencing Tools
• Email Communication