Operations Manager

Venue Operations Manager

The Level
99 team is seeking a Venue Operations Manager who will play an integral part in the Level
99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Events Sales Department, Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience.

The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager.

This person will lead by example and understand the importance of management vs. leadership. Our Venue Operations Manager will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.

Core responsibilities include:

• Responsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, Events, etc).
• Responsible for scheduling departmental team members appropriately, ensuring the venue is optimally staffed with individuals that embody Level
  99's cultural values by continuously training and developing our team
• Managing hiring efforts administratively and in-person. including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
• Allows empowerment amongst the staff to help develop each other based on individual strengths
• Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors
• Work with the F&B, Entertainment and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same
• Seamlessly work with and support events team
• Thorough knowledge of food and beverage menus, challenge rooms, company vision and values, merchandise and event operations.
• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
• Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
  
  Ensures labor and controllable costs stay consistently within guidelines set by the company
• Daily cash management, reconciliation, and audits
• Ordering paper products and inventory
• Other responsibilities, as assigned

Areas of responsibility include:

• Hires, trains and schedules new service team members for bar, server/cashier and FOH support
• Works with the Support Center F&B team to ensure product compliance, ordering, inventory and quality
• Sets par levels required to service guest needs and works with DO/ADO on ensuring product and forecasts are aligned
• Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
• Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward
• Point of contact for Toast POS system with Ops Services Team/Consultants
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest's health and welfare, as well as food safety,, ensuring adherence to all food safe processes and standards

• Leads team members through effective and efficient operational execution, including shift tasks and routines as…