LTSA ​/ LTMA Service Manager

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Company Name:
Mitsubishi Power Americas, Inc.

Location:

Orlando, FL, US, 32809

Job Description:

LTSA/LTMA Service ManagerCompany Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values:
Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality.

The LTSA/LTMA Service Manageris responsible forthe planning, implementation, and overall management of PGS service scopes for customer contracts, including Long Term Service Agreements, Long Term Maintenance Agreements and/or transactional outage services, parts, and repairs.

The LTSA/LTMA Service Manager is an advanced position that requirescapabilityto perform work assignments on a wide variety of tasks with limited supervision. The manager must have the capability to make sound recommendationsregardingsafety, reliability and integrity of the products and services being provided. The manager will be given greater leadership responsibility and opportunities for direct interface with customers. The Service Manager also manages and coordinates all aspects of Field Service planning for the scheduled and unscheduled maintenance.

• Demonstrates our core competencies:
  Action oriented, change champion, customer-focused, developing self & others, and ownership
• Develop, understand, and communicate contract requirements,scopedefinition, outage plans, event schedules, contingency plans, lessons learned, and customer-facing updates for planned and unscheduled maintenance activities.
• Lead cross-functional internal planning efforts and outage teams, including Open, Inspection, Repair, and Close activities, field service operations, customer contract implementation, and support for other contracts as contributor or lead.
• Manage outage budgets, actual project costs, invoices, accounts receivable, cash flow support, cost deviations, project administration, warranty documentation, and warranty issue resolution.
• Coordinate tools, suppliers, parts availability, delivery status, onsite outage readiness, parts expediting, off-site repair shipments, and remaining parts turnover to customers.
• Travelfrequentlyto customer plant sites to plan outage requirements, meet with customers on contract issues, resolve technical issues, and explore opportunities to increase sales to existing and/or new customers.
• Support field service planning,assigned project managers and project engineers, standard field procedures,accuratesystem information, data requests, quality system development, ISO 9001 initiatives, and internal process improvements.
• Comply with safety policies, company procedures, confidentiality requirements, and 365/24/7 service operations expectations while communicating effectively, supporting team goals,maintaining integrity, and performing other duties as required.

• Bachelor's degree (BSME, BSEE) from four-year College or university; or at least six (6) years related experience and/or training; or equivalent combination of education and experience is required for this position.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability towritereports, business correspondence, and procedure manuals, and effectively present information and respond to questions from managers, clients, customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry.
• Ability to solve practical problems, work with concrete variables where limited standardization exists, and interpret instructionsfurnishedin written,…