Assistant Director

Position:Assistant Director of Operations

Location: Orlando, FL

Job :371

# of Openings:1

POSITION: Assistant Director of Operations
REPORTS TO: Director of Operations
STATUS: Salary – Full-Time – Exempt

Overview: The Assistant Director of Operations oversees the overall compliance of all operations at the Coalition for the Homeless. This position will require the individual to work closely with the Director of Operations and engage with the different departments across the agency. The Assistant Director of Operations will focus on the following key areas:

• Safety and security:
  Overseeing the development and implementation of safety and security procedures, as well as conducting regular audits to ensure compliance.
• Guest services:
  Managing the provision of guest services, including ensuring that guests are treated with dignity and respect.
• Facilities management:
  Overseeing the maintenance and upkeep of the agency's facilities, as well as ensuring that all facilities are compliant with health and safety regulations.
• Food services:
  Managing the provision of food services, including ensuring that food is prepared and served in a safe and sanitary manner.

The Assistant Director of Operations will also be responsible for systematizing operational procedures, developing written workflow processes, and reporting on data. This position requires a high degree of professionalism, commitment, and adaptability, as well as the ability to work effectively with people from all levels of the organization. The Assistant Director of Operations must uphold the values of the Coalition for the Homeless, which include dignity, respect, and cooperation.

This position is an excellent opportunity for a highly motivated and experienced professional who is passionate about making a difference in the lives of people experiencing homelessness.

• Support and work with the Director of Operations in developing and implementing operational strategies, policies, and procedures. Ensure smooth shelter operations to include assisting with managing guest services, facility maintenance and inspections, food services, and campus security.

• Coordinate inspections of buildings and facilities to assess and address any concerns related to structural integrity or abnormal conditions.
• Assist leadership team in developing and implementing emergency response plans, including evacuation procedures, severe weather, or other crisis situations.
• Engage in regular meetings with the security vendor to ensure compliance with agency expectations and consider needed additional changes or modifications.
• Actively participate in planning and being present for Campus Operations during inclement weather or other emergency events such as cold nights and hurricanes using guidance from COOP Plan (Continuity of Operations Plan).
• Assist Director of Operations in security BOLO’s, and documentation of security incidents.
• Active participation and support are expected during a weather event or other emergencies.

• Assist in recruiting, training, and supervising Guest Service staff members, ensuring they are equipped to perform their duties effectively via coordinated onboarding.
• Work strategically with the Director of Operations, assisting with multiple projects, events, reports, and other areas to support Campus Operations.
• Participate in training to provide additional oversight to HCNP grant, service delivery, meal distribution, meal counts, documentation, reporting PARs, etc.
• Monitor and evaluate Guest services processes and services such as the linen exchange, laundry, team schedules and kitchen operations to identify areas for improvement and implement necessary changes.
• Lead monthly staff meetings to train and educate team members, communicate updates, address concerns, support team alignment and staff development.
• Promote a positive and productive work environment through clear communication, proactive conflict resolution, staff recognition, and ongoing coaching.
• Support Manager of Guest Services in recruiting quality staff that share in the mission of the agency.
• Support Manager of Guest Services in the orientation of new…