Manager, Leadership Development

Leadership Development Manager

The Leadership Development Manager is a key member of the Talent/HR team responsible for driving Master Corp's leadership development strategy and programs. This role oversees the design, implementation, and management of leadership development initiatives, including building and maintaining leadership curricula for all leadership levels, managing and facilitating the Center of Excellence (COE) program, and delivering leadership training to frontline, field, and corporate audiences.

The Manager partners closely with leaders across the organization to identify capability needs, ensure learning solutions align with business objectives, and support Master Corp's strategic priorities. As a critical contributor to building leadership capability across the organization, this position helps strengthen the leadership pipeline and drive organizational effectiveness.

The role is based in Orlando, FL, requires up to 30% overnight travel, and bilingual Spanish language skills are strongly preferred.

Our Values

• Integrity – We never compromise on our word. We act with transparency – we are a trusted partner.
• Pride – We are proud of our people, and they are proud to work for Master Corp.
• Quality – We do things the right way and strive to continuously improve.
• Dependability – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• Respect – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

Competencies Required

• Decision Quality – Makes good and timely decisions that keep the organization moving forward.
• Directs Work – Provides direction, delegating, and removing obstacles to get work done.
• Builds Effective Teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Essential Functions

• Leadership Curriculum Design and Development
• Program Management
• Change Management Support
• Stakeholder Management and Coaching
• Reporting and Learning Technology

What You Bring:

• Bachelor's degree in human resources, Organizational Development or a related field and four (4) to five (5) years of related experience required; or an equivalent combination of education and experience.
• 3-5+ years of progressive experience in leadership development, with hands-on instructional design and facilitation experience.
• Proven ability to facilitate leadership content for manager and supervisor audiences, both in person and virtually.
• Demonstrated track record of designing, implementing, and evaluating learning programs and systems.
• Strong knowledge of adult learning theories, instructional design methodologies (e.g., ADDIE), and e-learning development tools.
• Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment, including multi-day training events, logistics, and materials.
• Advanced proficiency in Microsoft Office suite, e-learning authoring tools (e.g., Articulate), and video editing software (e.g., Powtoon) as well as learning management systems, preferably Workday LMS.
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions and demonstrate training impact.
• Experience in the hospitality or service industry preferred, with direct experience supporting a field facing/ multi-site or hourly workforce
• Fluency in Spanish strongly preferred.
• Action Oriented. Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes. Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates. Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage. Steps up to address difficult issues and…