Head of Premium Digital Member Care
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-08-22
Listing for:
CLEAR
Full Time
position Listed on 2026-08-22
Job specializations:
-
Management
Job Description & How to Apply Below
CLEAR is building the secure identity company of the future. The Manager, Member Care - Premium Experience will lead the end-to-end digital member experience across CLEAR's highest-touch support channels, overseeing Team Leads and Specialists to drive service quality and continuous improvement across member journeys and operations.
You will define SLAs, collaborate with Product and Engineering, and build reporting frameworks to communicate performance and member insights to leadership.
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