Manager, Leadership Development

Master Corp

Join Our Team at Master Corp, Inc.!
At Master Corp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The Leadership Development Manager is a key member of the Talent/HR team responsible for driving Master Corp's leadership development strategy and programs. This role oversees the design, implementation, and management of leadership development initiatives, including building and maintaining leadership curricula for all leadership levels, managing and facilitating the Center of Excellence (COE) program, and delivering leadership training to frontline, field, and corporate audiences.

The Manager partners closely with leaders across the organization to identify capability needs, ensure learning solutions align with business objectives, and support Master Corp's strategic priorities. As a critical contributor to building leadership capability across the organization, this position helps strengthen the leadership pipeline and drive organizational effectiveness.

** The role is based in Orlando, FL, requires up to 30% overnight travel, and bilingual Spanish language skills are strongly preferred.**

Every Associate must demonstrate our values of:

• INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.
• PRIDE – We are proud of our people, and they are proud to work for Master Corp.
• QUALITY – We do things the right way and strive to continuously improve.
• DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

• Decision Quality – Makes good and timely decisions that keep the organization moving forward.
• Directs Work – Provides direction, delegating, and removing obstacles to get work done.
• Builds Effective Teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Design leadership curriculum for each leader level across the enterprise that incorporate adult learning principles and builds a multi-site, multi-language, largely deskless workforce.
• Conduct needs analysis with business leaders to define the skills required at each leader level.
• Create diverse instructional materials, including e-learning modules in Articulate, video in Powtoon, facilitator guides, participant workbooks, and job aids.
• Leverage AI tools and technology, including Microsoft Copilot, to enable instructional design and delivery at scale.
• Partner with HRBPs and business leaders to identify skill gaps and recommend the right solution based on the need.

• Own the Center of Excellence Manager training program inclusive of facilitation and updated content
• Develop and execute a cohort strategy that supports leadership bench at every level inclusive of program design and skills gap needs assessment
• Facilitate leadership programs in person and virtually for frontline, field, and corporate audiences.
• Develop and manage Train-the-Trainer programs to build internal training capacity.

• Advise on the learning and behavior change requirements for enterprise initiatives.
• Support…