Supervisor, Library Lending Services

Position Number

SE0414

Supervisor, Library Lending Services

Staff

Full-Time

Staff (ed. support)

Responsible for overseeing the daily operations and workflow of the library lending services team to ensure work is completed accurately, efficiently, and in compliance with established policies and procedures. Monitors productivity, quality standards, and service levels, as well as assigning and prioritizing work; reviewing completed tasks for accuracy and addressing routine operational issues or service inquiries. The Library Lending Services Supervisor tracks team performance metrics, supports process improvements and system updates, and escalates complex operational or compliance issues to the Assistant Director, Library Lending Services.

Majority/Primarily On-site:
Employee performs the majority of job duties on-site, but may occasionally work remotely.

2027

Non-Exempt

S3997P

Winter Park, FL 32789 - Winter Park Campus

40 hours per week:
Monday – Thursday: 8 am – 7 pm and Friday: 8 am – 5 pm

1

08/20/2026

09/03/2026

No

https://va

$44,389-$47,938 per year

• 1. Provides day-to-day supervision of library lending service operations, ensuring efficient service delivery and a welcoming, student-centered environment.
• 2. Supervises staff and student employees, including scheduling, assigning work and monitoring work performance to support effective daily operations.
• 3. Partners with the Assistant Director, Library Lending Services to support staff training, onboarding, and ongoing coaching, ensuring consistent service standards and adherence to library policies.
• 4. Coordinates daily workflow and service desk coverage, resolving routine operational issues and escalating complex concerns to the Lending Services Manager as needed.
• 5. Ensures accurate circulation activities, including lending, returns, course reserve processing, equipment lending, and patron account assistance within the integrated library system.
• 6. Implements departmental procedures and workflows to support a student-centered environment.
• 7. Provides front-line customer service and problem resolution, addressing patron inquiries related to circulation services, technology lending, and access to library materials.
• 8. Assists with compiling operational statistics and reports related to lending services and usage as requested.
• 9. Supports departmental projects, service improvements, and operational initiatives as assigned by the Lending Services Manager.
• 10. Participates in library meetings, training, and campus activities to support the goals and mission of the library.
• 11. Makes purchases for the Library Lending Services team while tracking transactions and following P-card program policies.
• 12. Performs other related duties as assigned.

Not Applicable

Associate's Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

Experience working in a library, academic success center or educational setting.

• 1. Knowledge of overall library operations and of specialized technical, public, and/or media services.
• 2. Ability to perform paraprofessional library duties.
• 3. Ability to assist in establishing library policies and procedures.
• 4. Ability to effectively communicate interpersonally, orally, and in writing.
• 5. Ability to use technology and multiple software programs including Microsoft Office.
• 6. Skill in providing high-quality support services in a professional and student-centered environment.

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment…