District Manager, Management

Job Details

Level: Management |

Job Location:

S Orange Blossom Trail Headquarters - Orlando, FL 32809 | Position Type:
Full Time | Education Level: High School | Travel Percentage:
Road Warrior | Job Shift: Any

Assist in hiring, training and bringing store operations up to operational standards. The District Manager will be a highly energetic, positive leader who blends strategic leadership, hands‑on support, and active participation in problem‑solving to achieve goals. Responsible for 200‑300 employees across multiple stores and donation sites with direct reports at the Team Leader level, focusing on donated goods, sales growth, development of a supportive environment, execution of consistent operational standards for all locations, and ensuring all team members have the supervision, training, and tools needed to safely meet operational and personal goals.

Provide guidance that fosters Goodwill’s Mission of Building Lives That Work and Core Principles of:

• Put People First
• Act with Integrity
• Make Informed Decisions
• Work in Collaboration
• Stewardship

• Hire, manage, motivate, coach, develop, and empower a team to maximize skills and results through daily operational excellence.
• Work in collaboration with Human Resources to provide fair administration of HR policies and procedures.
• Mentor and support the development of Retail Managers and other team members to ensure bench strength for future growth.
• Ensure salaried team members understand reports, store performance, areas of improvement, and provide actionable processes for improvements.
• Consistent and effective communication of District performance to the Regional Director.
• Analyze financial statements and review them with assigned store locations.
• Audit assigned locations in production, cash handling, quality assurance, and maintenance.
• Supervise, evaluate, and document performance with Team Leaders.

• Constantly analyze business opportunities and create action plans to improve efficiency to achieve monthly sales budgets.
• Foster partnerships with support teams (e.g., Human Resources and Asset Protection).
• Lead consistently with the Goodwill mission, motivating and developing staff to achieve goals and enhance community relationships.
• Ensure store employees are trained in accordance with Organization policies.
• Ensure store leaders generate revenue and control expenses within budget.
• Ensure store leaders follow processes per the organization’s procedures.
• Handle customer inquiries in a timely and appropriate manner.
• Instill a proper attitude toward safety and security in employees and trainees, protecting customers and ensuring all operations comply with the organization’s safety and security programs.
• Maintain good attendance, a well‑groomed appearance, and appropriate business dress code, including name badge.
• Ensure staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
• Create reports as requested by the Regional Director.
• Perform other duties as assigned.

• Strong people leadership, planning, team building, training, and results‑oriented leadership with proven results.
• High energy, data‑driven, strong written and verbal communicator with sense of urgency, follow‑through, and commitment to people.
• Ability to solve production issues, fix problems, and improve production.
• Previous operational and retail leadership in a large, successful retailer with multi‑unit responsibilities.
• Proven ability to create a strong collaborative environment, foster peer relationships, and expand capabilities across all locations.
• Proficient in donated goods production (thrift), continuous process improvement tactics (Kaizen), and TQM/lean concepts.
• Maintain expense…