Onsite HOA​/COA General Manager; Star Tower

Role Summary

The General Manager (GM) serves as the Chief Operating Officer of the Condominium Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.

• Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met.
• Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members’ inquiries, concerns, and feedback.
• Develop a charismatic personality with the ability to develop positive relationships.
• Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors.
• Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures.
• Directs the work of all department managers.
• Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.
• Responsible for the timely preparation of monthly financial reports to the Board of Directors.
• Coordinates the development of long-range and annual business plans aligned with association by-laws and policies.
• Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed.
• Monitors quality of association products and services to ensure maximum member and guest satisfaction.
• Secures and protects all the association assets.
• Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements.
• Coordinates with Board of Directors on the development and implementation of all strategic plans.

• Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies.
• Ensures compliance with purchasing policies and procedures.
• Ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities.
• Develops, maintains, and disseminates a basic management philosophy to guide all association personnel toward optimal operating results.
• Supports internal control.

• Minimum of five (5) years of Homeowners or Condominium Association (HOA/COA) Management experience – Onsite experience required.
• Two to three (2-3) years of high-rise experience, minimum of 8+ floors.
• Experience with SIRS required.
• Florida CAM license required.
• AMS Certification and CMCA designation preferred.
• Experienced managing an amenity-rich community (pool, spa, fitness center, club room, and kitchen).
• Bachelor’s degree preferred;
  Associate degree or equivalent relevant experience required.
• Proven experience in hiring, supervising, developing, and, when necessary, terminating staff, with a strong focus on employee growth and team performance.
• Strong interpersonal and customer service skills, with the ability to communicate effectively, build positive relationships, and provide responsive support to residents, vendors, board members, and staff.
• Strong written and verbal communication skills. Must have command of the English language both written and verbal.
• Bilingual preferred, Spanish or French preferred.
• Financially astute with the ability to read, analyze, explain, and identify weaknesses in financial statements, budgets, balance sheets, income statements, general ledgers, and overspending trends.
• Technically savvy with the ability to master office and building software, troubleshoot as needed, and work across platforms.
• Highly organized…