Manager, Exemptions, Deeds Tax Roll

MANAGER, EXEMPTIONS, DEEDS, & TAX ROLL

Full Time Leader Orlando, FL, US

SALARY: Starting at $77,250

SUMMARY: Supervise the activities of the Exemptions, Tax Roll, and Deeds Divisions and plan, train, and coordinate the duties of staff. Coordinate quality assurance support about consistency, accuracy, and uniformity of annual exemptions administration, compliance investigations, and processing of recorded instruments.

DUTIES AND RESPONSIBILITIES: The essential duties of the Manager, Exemptions, Deeds, & Tax Roll include but are not limited to the following:

• Work closely with the Director of Tax Roll Services to ensure the timely completion of departmental goals.
• Establish and evaluate staff workloads, workflows, deadlines, and work objectives.
• Ensure appropriate staff scheduling to maintain full coverage, including standing in for team members as needed.
• Supervise the Deeds and Exemptions Supervisors and work closely with the Constituent Services Manager to ensure adherence to approved work plans, project management requirements, deadlines, training, and required task completion.
• Supervise, counsel, and evaluate subordinates relative to job performance. Conduct employee performance evaluations for relevant staff.
• Oversee the review, evaluation, and verification of exemption applications for accuracy and eligibility. Establish and maintain sufficient documentation for the applicant’s exemption qualification.
• Review compliance cases with individual investigators and the Exemptions Supervisor.
• Approve compliance case determinations and notices of intent to lien before recording with the Comptroller’s Office.
• Assist Supervisors as necessary in responding to and addressing inquiries from taxpayersregardingexemptions, compliance investigations, and deeds.
  
  Address taxpayer questionsregardingexemption denials, recorded liens, and deeds.
• Confer with the Mapping divisionregardingmetes and bond deeds and/or other inquiries and manage the Tax Roll Services duties regarding the Split/Combo process.
• Conduct a follow-up review of exemption compliance cases todetermineif liens should be rescinded or revoked by the office.
• Request and review all exemption reports to ensure the accuracy and maintenance of property tax exemptions.
• Assistwithproblemresolution, includingincomingexemptionlettersanddocuments,approval of tax roll certificate of corrections, response to inquiry letters, as well as file creation and maintenance.
• Assistteammemberswithinter/intradepartmentalproblemresolution.
• Participate in the hiring process, internal advancement/promotion, and any other changes in staff status.
  
  Recommends progressive disciplinary action, up to and including termination of employment, when appropriate.
• Assistin the preparation of the annual Tax Roll Services Budget
• Review Confidentiality Requestsfromtaxpayers .
• Work closely with the Constituent
  
  Services Manager toensure that constituent service staff are informed of all statutory and/oroffice policy changesregardingexemptions and provided necessary training,including presentationsandeventorganizationandparticipationwithin the community.
• Prepare, track, and process certificates of correction to the tax roll. Coordinate and communicate with the Tax Collector’s Office as well as the Florida Department of Revenue relating to certificates of correction. Adhere to Florida State Statutes, quality assurance, and procedures related to corrections to the tax roll. Update and maintain internal procedures.
• Train, educate, and support all OCPA staff on all issues related to the VAB and certificate of correction processes, in addition to the TRIM QC team and process.
• Oversee the VAB process for Personal and Wholly Exemptions. Oversee the processing of Wholly Exemptions.
• Conduct monthly check-ins and annual growth plans.
• Oversee and serve as back-up forall duties related to coordination and processing of all non-ad valorem assessments, including file upload and download, posting of assessment, quality control, communication with taxing authorities, processing and tracking of all assessments and certifications.
• Overseealldutiesrelatedtoqualitycontrolandpostingofannexations.
• Assist Director of Tax Roll Services with…