Area Operations Manager

Why join our team

With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work  survey 96 feel good about how we support the community
94 are proud to tell others they work at the USO
92 say their work has special meaning its not just a job
91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

Area Operations Manager position is responsible for overseeing operations in an assigned geographic area comprising multiple Center locations andor field program delivery sites The position is also responsible for managing the delivery of programs and services within an assigned geographic area It interfaces with external parties to increase program event and activity awareness engages in development activities and manages Area Operations Specialists and other staff and volunteers who execute and support programs events and activities within an assigned geographic area

• Manage operational procedures for one or more Centers ensuring a cost effective safe welcoming clean and well maintained facilities
• Ensure that procedures comply with USOs policies
• Manage the delivery of and assist in evaluating area wide programs services activities and events
• Conduct periodic review of USO programs and services needs within assigned area
• Research and recommend new programs and services based on results
• Oversee the implementation of suggested andor required changes
• Coordinate with Area and Center leadership to ensure appropriate and adequate volume of volunteers and supplies are available for all programs events and activities
• Help to develop area wide fundraising and public awareness plans that result in sustainable growth of sponsor ships and that meet other fundraising objectives
• Manage the planning process and lead the execution of special fundraising and development events in assigned area
• Under the direction of higher level staff develop improve and maintain working relationships with US Military local business and community leadership to support procurement and the growth of financial and other in kind resources necessary for area operations
• Design and execute multi channel promotions and campaigns to enhance the awareness of USO programs events and activities
• Coordinate with local media outlets to ensure appropriate coverage of programs events and activities
• May manage center website and social media content remaining compliant with USO wide standards
• Monitor and manage the financial activities for assigned geographic region including executing the operating budget and assisting in its creation recording sales and other income banking transactions procuring and growing financial in kind resources
• Prepare review and present a variety of reports including financial operations and statistical reports
• Maintain accurate accounting of furniture fixtures and equipment and ensure proper maintenance
• Lead manage and mentor Area operations staff Recruit supervise train and develop and recognize staff and volunteers
• May be required to operate a USO or personal motor vehicle
• Other duties as assigned including back filling for other leaders or other positions…