Spa Manager

Benefits:

• Opportunity for advancement
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Full-Time | $60,000–$70,000 base + uncapped monthly bonus

Hand & Stone Massage and Facial Spa — Hollywood, FL

Nights and Weekends availability required

Hand & Stone Massage and Facial Spa in Hollywood is hiring a Spa Manager to own the spa’s performance — membership growth, sales, team, and daily operations.

We are a family-owned, three-location Hand & Stone franchise group in Broward County — Weston, Hollywood, and Sunrise-Sawgrass. You will work directly with the owner, and you will see your decisions show up in the numbers within a week. We are growing and we promote from within.

• Membership conversion rate — your single most important metric
• Outbound calling to prospects, missed calls, leads, and lapsed guests, done consistently and on a schedule. This is where most spas leave money on the table, and it is non-negotiable here.
• Coaching the front desk team on consultations, objection handling, and closing
• Retention, cancellation control, and net membership growth
• Service, retail, enhancement, package, and gift card sales
• Setting daily, weekly, and monthly goals — posting them and following up on them

• All daily spa operations, opening through closing
• Scheduling, labor productivity, and payroll controls
• Massage Therapist and Esthetician schedule utilization
• Prebooking, repeat visit, and average ticket performance
• Inventory, cash handling, cleanliness, and brand standards
• Resolving guest concerns promptly and professionally

• Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
• Recruit proactively, before staffing becomes an emergency
• Train and coach front desk team members and emerging leaders
• Address performance, attendance, and policy issues directly and promptly
• Build a professional, accountable, sales-focused culture

• 2+ years of management experience in a sales-driven business
• Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered
• You have personally owned a conversion or membership number and can tell us what it was
• Experience leading a team of 25–40+
• Comfortable in reports and spreadsheets; you make decisions from data, not from feel
• Strong coaching, accountability, and conflict-resolution skills
  
  Bilingual English/Spanish preferred
• Zenoti experience a strong plus
• Available evenings, weekends, peak periods, and some holidays

• Uncapped monthly performance bonus tied to membership conversion and appointment goals. Our structure pays on improvement, not just absolute results, so a strong operator earns from month one.
• Paid time off
• 401(k) with employer matching
• Complimentary massage or facial each month
• Employee discounts on services and retail
• Management training and ongoing leadership support
• Growth opportunity across a multi-location group

Retail Store Manager, Assistant Store Manager, Sales Manager, Salon Manager, Spa Manager, Fitness Sales Manager, Membership Sales Manager, Customer Service Manager, Front Desk Manager, or Hospitality Manager.