Regional Director of Club Operations

TITLE:Regional Director, Club Operations

PERFORMANCE
PROFILE SOURCE:Management Professional

DEPARTMENT:Operations Clubs

REPORTS TO: Vice President, Club Operations

FLSA STATUS: Exempt

WORKER CATEGORY:Full-Time

EMPLOYMENT FUNCTION:Senior Management

LOCATION:Multiple Across North Central Florida and Brevard County

POSITION SUMMARY:

The Regional Director of Club Operations plays a pivotal leadership role in advancing the mission of the Boys & Girls Clubs of Central Florida by inspiring and guiding Club teams to deliver high-quality, outcome-driven programs and services that exemplify BGCCF Core Values. Reporting to the Vice President of Club Operations, this position oversees the performance of designated Club Directors and their staff with responsibility for program quality, compliance with grant requirements, operational excellence, and a safe, welcoming environment for members.

The Regional Director manages and supports day-to-day Club operations across assigned sites, with a primary focus on staff development, budget management, facilities oversight, and consistent delivery of impactful Club experiences. This role provides strategic leadership in community relations, membership administration, and volunteer engagement, while also advising and assisting Club Directors in areas such as program development, resource management, facility care, and personnel matters.

At times, the Regional Director may participate in fundraising activities and collaborate with local advisory councils to strengthen community partnerships.

By fostering a culture of accountability, professional growth, and program innovation, the Regional Director ensures the sustainability and effectiveness of Club operations, empowering children and teens to achieve their full potential.

ESSENTIAL

JOB RESPONSIBILITIES:

Leadership & Operations

• Provides clear leadership and direction to Club Directors and supervisors in the daily management of assigned branches.
• Collaborates with BGCCF leadership to plan, implement, and evaluate Club programs, setting measurable objectives and annual outcomes.
• Prepares, manages, and monitors budgets for Clubs and special projects to ensure financial accountability and responsible use of resources.
• Leads and participates in regional and organization-wide operational meetings, providing updates and aligning Club-level priorities with strategic goals.
• Ensures effective administrative and operational systems are maintained, including oversight of facilities, equipment use, and community/third-party facility rentals.
• Directs the achievement of Youth Development Outcomes by ensuring a welcoming, safe, attractive, and youth-focused environment across all assigned Clubs.

Safety & Compliance

• Implements and enforces BGCCF safety standards, policies, and procedures to protect youth, staff, and Club property.
• Ensures proper documentation, timely incident reporting, and completion of compliance requirements at all Clubs.
• Oversees facility safety, ensuring properties are well-maintained, secure, and conducive to positive youth development.
• Manages compliance-related training, maintaining accurate records and ensuring regulatory and organizational standards are consistently met.

Program Quality & Strategic Planning

• Guides the development and execution of Club programming and initiatives, ensuring alignment with organizational goals, grant requirements, and standard operating procedures.
• Conducts program evaluations, member assessments, and annual written reviews to measure program effectiveness and identify opportunities for improvement.
• Compiles and analyzes regular statistical, attendance, and participation reports to support organizational decision-making and accountability.
• Encourages and supports effective roles and functions of local club/county boards, serving as liaison and ensuring alignment with accountability expectations from Board and Leadership.
• Provides leadership in strategic planning processes, overseeing the development of annual program objectives and long-term operational initiatives.

Staff Development & Supervision

• Supervises, evaluates, and supports assigned Club Directors and staff to ensure program quality, operational excellence, and member outcomes.
• Oversees the performance management process for the region, ensuring accountability, coaching, and professional growth opportunities for staff.
• Partners with Human Resources on recruitment, onboarding, training, professional development, retention strategies, and corrective actions for staff at all…