Night Supervisor

Ace Wrecker, a division of Guardian Fleet Services

Guardian Fleet Services is seeking an experienced and motivated Night Supervisor to oversee and support nightly towing, recovery, roadside assistance, transport, and fleet operations. This leadership role is responsible for ensuring safe, efficient, and professional service delivery while supporting drivers, dispatch personnel, customers, and field operations throughout the night shift. The Night Supervisor serves as the primary operational leader during overnight hours, coordinating response activities, managing resources, ensuring compliance with company policies and safety standards, and assisting with customer and employee support.

This position requires strong leadership skills, extensive towing and recovery industry experience, and the ability to make sound decisions in fast-paced, high-pressure environments.

• Direct and supervise nightly towing, recovery, roadside service, transport, and fleet support operations.
• Coordinate dispatch priorities, job assignments, resource allocation, and response efforts to maximize efficiency and customer satisfaction.
• Monitor service levels, response times, and operational performance throughout the shift.
• Provide leadership and operational support during emergency responses, major recovery events, and high-priority incidents.
• Serve as the primary escalation point for operational issues during overnight hours.
• Lead, motivate, and support drivers, operators, dispatch personnel, and other operations staff.
• Promote a culture of accountability, professionalism, teamwork, and customer service excellence.
• Assist with recruiting, onboarding, training, coaching, and performance management initiatives.
• Ensure employees understand and follow company policies, procedures, and operational expectations.
• Provide real-time coaching and field support when necessary.

• Maintain and enforce all safety standards, policies, and procedures.
• Ensure proper use of personal protective equipment (PPE), vehicle securement practices, load handling procedures, and recovery techniques.
• Monitor compliance with DOT regulations, company policies, towing regulations, and transportation safety requirements.
• Conduct incident reviews and assist with corrective action plans as needed.
• Promote safe work practices at roadside scenes, recovery sites, storage facilities, and customer locations.

• Respond professionally to escalated customer concerns and service issues.
• Support relationships with commercial fleet customers, municipalities, law enforcement agencies, insurance partners, and roadside assistance providers.
• Assist with resolving service challenges while maintaining positive customer experiences.
• Ensure accurate communication between dispatch, drivers, customers, and management teams.

• Monitor and track operational metrics, including response times, driver productivity, equipment utilization, customer concerns, and safety incidents.
• Assist in maintaining operational records, reports, and documentation.
• Support the development and enforcement of standard operating procedures.
• Ensure equipment readiness and coordinate maintenance concerns with appropriate personnel.
• Identify opportunities to improve operational efficiency and service delivery.

• Minimum of 5 years of experience in heavy-duty towing, light-duty towing, dispatch operations, specialized transport, and recovery services.
• Demonstrated leadership experience with the ability to supervise, mentor, and hold employees accountable.
• Strong knowledge of towing and recovery operations, equipment, and safe operating procedures.
• Thorough…