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Senior CCaaS Engineer – CXone & IVR Innovator
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-03-12
Listing for:
Ascensus
Full Time
position Listed on 2026-03-12
Job specializations:
-
Manufacturing / Production
Systems Engineer
Job Description & How to Apply Below
A leading technology and service platform in Orlando is seeking a Senior Contact Center Engineer. This role will focus on designing and supporting advanced contact center solutions, especially using NICE in Contact or CXone. Responsibilities include developing call flows, providing Tier 3 support, and collaborating with stakeholders to enhance customer engagement. Ideal candidates have a Bachelor's in Computer Science, 5+ years of experience, and hold relevant certifications.
The national average salary range for this role is $130-$150k, plus additional benefits.
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Position Requirements
10+ Years
work experience
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