Manager, Event Operations

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Manager, Event Operations oversees the end-to-end processing of all event intake and support across all Travel + Leisure Co. brands, ensuring effective offer creation, legal review, and all internal processes required to deliver marketing scripts, fulfillment letters, and offers. This leader has comprehensive oversight of event operations—including management of the event calendar—and leverages operational intelligence to develop and lead omnichannel marketing strategies that drive brand growth, engagement, and enhance the customer experience across digital and physical touchpoints.

This individual will work closely with cross-functional internal business partners—including but not limited to Brand, Digital Marketing, CRM, Legal, Owner Utilization, Corporate Communications, and other corporate teams—to deliver effective event marketing campaigns for all Travel + Leisure Co. Vacation Ownership brands. This role also requires active participation in project management to enhance event planning processes by identifying workflow gaps, proposing solutions, and leading or supporting initiatives that improve operational efficiency and campaign execution.

This position should demonstrate excellent interpersonal skills as this candidate will need to coordinate various activities and communicate both verbally and in writing with all levels of the organization including Senior Leadership.

Responsibilities include, but are not limited to:

Event Intake and Support: Manages the team responsible for event processing and offer management, overseeing the end-to-end handling of all event submissions, legal review, Journey offer creation, and all internal processes required to provide marketing scripts, fulfillment letters, and offers to sales teams. In addition, the manager ensures the team supports all aspects of event operations, including rescheduling and cancelling reservations, processing fees and transactions, pulling and validating reports and manifests, confirming guest qualifications, and managing the MBX email box—including sending confirmation letters and responding to event-related emails.

The manager is accountable for the smooth execution of all administrative and operational event support functions, with a strong focus on data accuracy, compliance, and process improvement. (
40% Time
)

Event Marketing Campaigns: Support all Event Marketing activities including: (
30% Time
)

Integrated Campaign Development
:
Lead the planning and execution of personalized digital marketing campaigns that support Travel + Leisure Co. events across all Vacation Ownership brands (e.g., Club Wyndham, Margaritaville Vacation Club, World Mark). Develop full-funnel strategies that integrate digital, paid media, and physical touchpoints—including email communications, confirmation letters, on‑site signage, and in‑center tools—to ensure consistent messaging and maximize engagement. Partner with stakeholders to define KPIs, align marketing plans with broader business goals, and ensure all campaign elements are delivered in coordination with the event calendar.

Multi‑Channel Touchpoint Management
:
Oversee the integration of digital channels, paid media, and physical activations (event booths, signage, printed collateral, and on‑site staff engagement). Ensure all assets and experiences reflect brand standards and are tailored to ownership status and travel preferences.

Lead Generation & Conversion Optimization
:
Drive high‑quality lead generation through strategic campaign execution. Manage the creation of campaign assets, monitor performance across channels, and implement optimizations to improve conversion rates and…