Internship – Internal Communications; Fall

We are currently looking for exceptional candidates to fill positions in the below categories.

Universal Destinations & Experiences Internship Program:

• Applications Close: March 13th, 2026, at 11:55PM ET. Submit your application as soon as possible – don’t delay!
• Fall 2026 Program Dates: Approximately September 2026 – December 2026

JOB SUMMARY
:

The Communications Intern, Universal Orlando Resort Internal Communications, supports the team’s communications and social media efforts across all channels. They will help produce content promoting company recruitment efforts and strengthening Team Member engagement/retention/recognition. By contributing to a variety of company updates, engaging storytelling, operational excellence and talent acquisition campaigns, the intern helps strengthen Universal Orlando Resort’s employer brand and overall company reputation.

The intern contributes to timely business alerts, operational messaging, editorial stories, digital and physical signage updates, internal emails and social media content for Linked In (Universal Orlando Resort), Instagram (@UOTMLife) and Facebook (Universal Orlando Careers). They gain hands‑on experience learning how messages and stories move through the internal communications ecosystem and cross‑functional approval process.

Learning goals include:

• Internal communications:
  How to develop clear, timely messages for Team Members through channels like Team Universal (company intranet), email and digital/physical signage.
• Social media strategy:
  How to plan, create and publish content tailored to each platform, audience and business priority.
• Editorial storytelling:
  Researching stories, interviewing Team Members, writing short‑ and long‑form copy and applying AP style.
• Content production:
  Support with photography, videography, editing and simple graphic design for both internal channels and social media.
• Digital signage operations:
  Exposure to scheduling, rotating and updating Team Member‑facing signage across the resort.
• Channel operations and routing:
  Understanding workflow, approvals, version control and intake processes.
• Analytics:
  Introduction to social media and communication channel analytics, including how to read performance insights and apply learnings. Collects and compiles monthly analytics reports to help drive channel planning and strategy.
• Collaboration and project support:
  Working with partners across the resort including but not limited to:
  Corporate Communications, Talent Acquisition, Talent Development, Team Member Experiences and Operations, etc.

MAJOR RESPONSIBILITIES:

• Content creation and storytelling:
  • Write short‑ and long‑form copy for social channels, intranet articles, emails, signage and other Internal Communications content.
  • Research, pitch and develop story ideas.
  • Support photo and video shoots, including capturing basic assets, assisting on site and preparing content for publishing.
  • Create simple graphics using Canva or Adobe Creative Cloud.
• Social media support:
  • Plan and create content for Linked In, Instagram and Facebook.
  • Draft captions in AP style, prepare alt text, edit short‑form videos and assemble visual packages.
  • Help maintain a social media content calendar and support scheduling and publishing.
• Internal Communications channel support:
  • Assist with preparing and routing content for Team Universal (company intranet), email and operational messaging.
  • Support creation and scheduling of digital and physical signage, including updating rotation logs and checking for accuracy.
  • Help submit and track requests with publishing partners.
• Community management and inbox monitoring:
  • Support monitoring of comments, messages and Team Member feedback across social media and email.
  • Draft responses for review and elevate items to the team when appropriate.
• Analytics and reporting:
  • Pull basic performance metrics from native analytics tools and Sprinklr.
  • Help build simple reports and share insights about content performance, trends and opportunities.
• Project and administrative support:
  • Manage intake requests, track tasks and deadlines and keep assets organized.
  • Assist with scheduling, logistics…