Communications Specialist

About Us:

The Assistance Fund (TAF) is a national nonprofit organization dedicated to helping patients access the medications they need when cost is a barrier. Every day, we provide financial assistance to individuals facing serious and chronic health conditions, helping them access and remain on their prescribed treatment.

Our vision is simple but powerful: a future where no person goes without medication because of an inability to pay. Until then, we are committed to helping patients overcome financial barriers to treatment.

Our work requires precision, compliance, and compassion. Every team member at TAF plays a meaningful role in delivering financial assistance responsibly, efficiently, and with integrity.

The Communications Specialist supports the development and execution of The Assistance Fund’s (TAF’s) communications and marketing initiatives. Working closely with the Senior Manager of Marketing and Communications, this role creates and coordinates digital media content, including TAF’s website and social media, as well as publications, marketing collateral, press releases, and other communications channels. The Communications Specialist also supports stakeholder engagement, digital marketing, storytelling, media monitoring, and communications measurement to increase TAF’s brand awareness and effectively communicate its mission, services, and organizational values.

This is an Orlando-based hybrid position requiring employees to work onsite at TAF’s Orlando office two days per week. The anticipated salary range for this position is $58,000 to $65,000 annually, with final compensation determined based on experience and qualifications. This position is also eligible for an annual bonus.

Senior Manager of Marketing and Communications

As Communications Specialist, key responsibilities include:

• Support the Senior Manager of Marketing and Communications to develop engaging content for social media platforms, newsletters, impact reports, and additional publications.
• Draft engaging online content, including short-form video, to increase TAF’s public brand awareness.
• Track, measure, and analyze TAF’s communications vehicles to inform TAF's social media strategy, future communications priorities, and quantify the Communications Department's work output.
• Support the development and execution of TAF’s social media strategy, engage with online communities in alignment with TAF’s brand voice, and serve as a primary point of contact for social media inquiries.
• Engage TAF’s patient, provider, and supporter communities through interviews and video testimonials for compelling story content for use across communication channels.
• Actively monitor media in the healthcare space to help inform TAF’s communications strategy.
• Coordinate with vendors as needed, including outside designers and videographers, on the design, content, and production of collateral marketing materials.
• Coordinate departmental communications projects by monitoring requests, timelines, deliverables, and deadlines.
• Maintain a bank of talking points, presentations, photos, and b-roll on key topics.
• Review and update website regularly to ensure that navigation is easy, information is presented clearly, outdated information is changed/removed, and TAF’s patient-centric branding is incorporated.
• Identify improvements, outline themes, and new content, and plan regular updates across all communications vehicles.
• Support and foster overall organizational awareness and branding.
• Assist in the launch of disease program openings, including drafting press releases and facilitating all communications related to launch.
• Support development of executive presentations for senior team members.
• Other responsibilities as assigned.

• Bachelor’s degree in communications, journalism, public relations, marketing, political science, health policy, or a related field required.
• Two to three years of communications, public relations, marketing, or related experience; experience in a healthcare, nonprofit, or philanthropic environment preferred.
• Strong writing, editing, proofreading, and content…