Part Time Floater Outreach Assistant

The Outreach Assistant position is the first employee SALT guests interact with. This position will serve as a floater providing operational coverage across multiple outreach sites as needed to ensure continuity of services and staffing. This position will be based primarily at the Bithlo location and will serve as a floater for Orlando, Apopka, Sanford and YYA outreach sites. Outreach Assistants assists with all tasks involved with providing direct services to our clients.

This includes setting up, preparing, initiating, operating, maintaining, and breaking down the mobile drop-in center throughout the various locations for the homeless. The Outreach Assistants record all outreach data by inputting it into SALT systems. Responsibilities may include assisting with volunteer management, and processing in‑kind donations.

SALT Outreach Inc. operates a mobile drop‑in center for people experiencing homelessness. Currently, SALT operates five days a week in downtown Orlando, serving up to 200 people per day with 12 different services which includes case management and mental health counseling. Our mission is to share Christ's love by serving the unsheltered through comprehensive mobile drop‑in centers. Our vision is that every metropolitan area in the US has a comprehensive drop‑in center for people experiencing homelessness.

SALT has seen rapid growth over the past few years and has a team of 47 people. We are looking to expand our team with people who have hearts for our friends experiencing homelessness.

You will need to be able to work Saturdays and Sundays, plus one day a week.

• Perform all outreach services to include registration, mail, laundry, showers, charging stations, clothing, hygiene products, etc.
• Build trusting relationships with homeless individuals, offering empathy, compassion, and non‑judgmental support.
• Assist with preparing supplies for outreach events at different locations.
• Assist in food/supply distribution, handing out clothing (socks, underwear, shoes, etc.), creating snack bags, and distributing hygiene items (deodorant, lotion, shampoo, conditioner, etc.).
• Adhere to all policies and procedures when delivering services and resources to the unsheltered.
• Assist with guiding, directing, and creating relationships with volunteers.
• Ensure cleanliness of Outreach office and designated areas of building.
• Will be responsible for outreach services every 2nd Saturday for our Tampa Outpost.
• Will be responsible for outreach services every 3rd Saturday for our Daytona Outpost.
• This position will serve as a per diem floater providing coverage across multiple outreach sites.

• Accurately input data of each person experiencing homelessness to track impact in the SALT system.
• Ensure that all clients fill out waivers and other paperwork when necessary.

• Provide exceptional customer service and ensure a positive experience for all guests.
• Show a high level of emotional intelligence.
• Understand and practice reflective listening.

• Be a good steward of outreach supplies and report low inventory to Director of Outreach Services.
• Maintain supplies needed for the shower trailer, laundry trailer, registration room, etc. and replenish for the next outreach day.
• Process in‑kind donations as directed by the Director of Outreach Services.

• Strong problem solving and interpersonal skills.
• Empathy, compassion, and cultural sensitivity are essential traits for success in this role.
• Organized, accurate, thorough, detail‑oriented, and able to monitor work for quality.
• Excellent communication skills, including active listening and conflict resolution.
• Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members.
• Proficiency in crisis intervention techniques.
• Proficiency with MS Office Suite and Google docs.

• Experience in working with the homeless and/or in customer service related fields.

• Ability to lift up to 50 pounds.
• Ability to stand, walk, run, and patrol for extended periods.
• Must…