Senior Outreach Assistant/Team Trainer Job Orlando area,Florida USA,Non-Profit & Social Impact

Description

The Senior Outreach Assistant/Team Trainer for YYA position will lead by example in providing exceptional customer service to our clients, meeting their direct needs, being assertive to ensure the rules of the Outreach operations are followed. Their duties involve helping train outreach staff, ensuring the team works toward company goals and objectives, and making sure the team is following all policies and procedures.

The Senior Outreach Assistant/Team Trainer for Sanford/YYA will support the VP of Growth for Sanford Outreach and Director of Care Services for YYA Outreach. The Senior Outreach Assistant will also fill in as Outreach Assistant when needed.

Responsibilities and Duties Outreach and Support

Lead as Senior Outreach Assistant with all outreach services to include registration, mail, laundry, showers, charging stations, storage, clothing, hygiene products, etc.

Build trusting relationships with homeless individuals, offering empathy, compassion, and non‑judgmental support.

Assist with in‑kind donation processing as directed by the Director of Outreach Services.

Assist the Director of Outreach Services with preparing supplies for Outreach Events at different locations.

Ensure cleanliness of Outreach office and designated areas of building.

Will perform all outreach responsibilities and travel to different outreach locations.

May assist with trailer transportation as needed.

Team Training and Development

Train new outreach team members on best practices, safety protocols, effective communication, and trauma‑informed care.

Conduct ongoing training sessions to enhance the skills and knowledge of outreach team members.

Provide coaching and guidance to team members, offering constructive feedback and support for their professional growth.

Administrative Tasks

Maintain accurate records of outreach activities, including client interactions, services provided, and outcomes.

Share updates on outreach activities, outcomes, and challenges for organizational leadership.

Assist with oversight of Outreach Services Operations at direction of Director of Outreach Services.

Volunteer Management

Assisting with volunteer orientation and training as directed by the Director of Outreach Services

Assisting with delegating volunteer roles and tasks.

Assist with group applications and volunteer applications at the direction of Director of Outreach Services

Reviewing and approving hours on the volunteer website.

Maintaining and communicating with volunteers before and after the volunteer with SALT Outreach Inc.

Partners and Community Engagement

Collaborate with partners, local community members, businesses, and organizations to build partnerships and leverage resources for homeless outreach.

Represent the organization at community events, meetings, and forums to raise awareness and advocate for the needs of the homeless population.

Crisis Intervention and De‑escalation

Demonstrate the ability to handle crisis situations with empathy and de‑escalation techniques.

Provide guidance and support to outreach team members in managing challenging or sensitive interactions.

Call security in the event of a serious client incident.

Qualifications Requirements

Ability to be flexible and report to several work locations
Strong problem solving and interpersonal skills
Empathy, compassion, and cultural sensitivity are essential traits for success in this role
Organized, accurate, thorough, detail-oriented, and able to monitor work for quality
Experience in training and mentoring team members, with a focus on building a positive and supportive team culture
Excellent communication skills, including active listening and conflict resolution
Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members
Proficiency in crisis intervention techniques
Proficiency with MS Office Suite and Google docs

Preferences

Experience in working with the unsheltered.
Bachelor’s degree in relevant field (e.g., Social Work, Psychology, Human Services) or equivalent experience.

Physical Requirements

Ability to lift up to 50 pounds
Ability to stand, walk, sprint, run and patrol for extended periods
Must hear…

Senior Outreach Assistant​/Team Trainer

Senior Outreach Assistant/Team Trainer