Nursing Operations Manager; Inpatient Critical Care - Varies Shift - Horizon West

Overview

Location: Horizon West

Position: Provides leadership & operational oversight for an inpatient direct care unit or units. Accountable for achievement of department and hospital goals in concert with other hospital and medical staff leadership.

Department: HW Critical Care Unit

Shift: Varies / Full Time

Title: Unit leadership – responsibilities include leading and evaluating delivery of patient care and ensuring alignment with organizational goals.

Orlando Health Is Your Best Place to Work is our promise to you. Orlando Health embraces individuality and values diverse ideas and perspectives to authentically care for patients and families. You are welcome here.

Benefits & Perks

• Competitive pay with shift differentials for qualifying positions (evening, nights, and weekends).
• All-inclusive benefits from Day One (for full-time and part-time employees): student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, back-up elder and childcare, pet insurance, PTO/Holidays, and more.
• Recognition as a Best-In-State Employer by Forbes;
  Modern Healthcare designation as a Best Place to Work in Healthcare.

Essential Functions

• Evaluate the environment and make recommendations to ensure quality service, optimal patient flow, safety, comfort, and compliance with standards of care, regulatory bodies (e.g., OSHA, JCAHO), infection control, and risk management.
• Plan, lead, organize, direct, and evaluate the delivery of patient care to achieve sustained outcomes.
• Foster a healthy environment that promotes patient and team member safety and high reliability of processes and quality outcomes.
• Embrace workplace diversity and participate in nursing organizational policy formulation and decision-making.
• Implement continuous improvement to measure performance against nursing and patient care standards.
• Act as an agent of change, assisting leaders and staff in understanding change processes.
• Develop and maintain an effective nursing delivery model aligned with patient and family needs and desired outcomes.
• Plan and implement new technologies, procedures, and services to support day-to-day operations.
• Identify, recruit, develop, and retain top talent.
• Manage team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
• Develop and manage unit/department budgets and respond cost-effectively to changing requirements.
• Maintain sound business and operational excellence; achieve financial and operational benchmarks through budgeting and expense management.
• Ensure development and evaluation of evidence-based, quality clinical nursing practice aligned with standards.
• Demonstrate initiative, situational leadership, and accountability to Orlando Health’s mission and values.
• Ensure an exceptional customer experience and serve as a liaison between team members and nursing administration.
• Encourage professional involvement and maintain proficiency in the assigned role and professional organizations.
• Manage human resources functions including hiring, assignment of work, coaching plans, and performance counseling.
• Maintain regular, punctual attendance per Orlando Health policies and applicable regulations.
• Oversee Hospital Care at Home (Program Functions): leadership & operational oversight for the Hospital Care at Home virtual nursing unit; proficient use of Tele Health for virtual visits; collaborate with Advanced Care at Home team; ensure compliance with policies and procedures.
• Support risk management, participate in process improvement activities, and other related functions.

Education/Training

• Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
• Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or BSN with graduate degree in Business or health-related field preferred.

Licensure/Certification

• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
• Current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on patient population: ACLS, PALS, NALS, TNCC, and leadership board certification (ANCC or AONL) within 2 years.

Experience

• Two (2) years as a registered nurse in a critical care setting and one (1) year in a leadership role.