Telephonic Nurse Practitioner; Part-Time - Florida

Role Summary

Telephonic After‑Hours Call – Evenings, Nights & Rotating Weekends Required. Part‑time (20 hours per week). The National On‑Call Advanced Practice Clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays.

Optum Home & Community Care, part of the Optum family of businesses, is creating an integrated care model that holistically addresses an individual's physical, mental and social needs. In an interdisciplinary care environment, we help patients navigate the health‑care system and connect them to key support services.

• Flexibility and the ability to adapt are required as you will cross‑cover multiple markets and teams.
• Coverage expectations:
  • 24/7 coverage
  • Minimum commitment of 20 hours per week
  • Every other weekend coverage between 8–12 hour shifts covering both day and night as needed based on business needs.
  • Employees are expected to work or have approved PTO for 26 weekends a year. Each employee may have up to 6 weekend shifts a year for PTO.
  • Unapproved time away / unpaid time off will require additional weekend shifts to be added to your schedule.
• Holidays are required for all APCs on a rotation basis. Holiday scheduling is arranged at the beginning of the year for advanced planning.
• Holiday coverage is provided from 5 pm, the end of the last business day, to 8 am of the next business day.

• Be available on the provided telephonic platform to take and place calls to coordinate and manage care for members, caregivers, facilities, hospitals, primary care providers, and Optum field colleagues.
  • Use video platform as clinically indicated.
  • Work from a secure location that protects patient privacy.
• Utilize EMR proficiently to provide acute care during all shifts and holiday hours.
• Care Delivery:
  • Deliver cost‑effective, quality care to members.
  • Manage medical and behavioral, chronic, and acute conditions in collaboration with physicians or specialty providers.
  • Perform comprehensive assessments and document findings concisely in compliance with CMS regulations.
  • Ensure encounters are documented to support diagnoses and quality elements.
  • Adopt evidence‑based practice guidelines and complete mandatory education and My Learning training requirements.
• Care Coordination:
  • Coordinate care as members transition through different levels and settings.
  • Monitor needs of members and families and facilitate adjustments to the plan of care.
  • Review orders and interventions for appropriateness and response to treatment.
  • Conduct advanced care planning conversations with members and families.
  • Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers.
• Program Enhancement Expected Behaviors:
  • Provide excellent customer service to all parties.
  • Communicate effectively with internal and external parties.
  • Meet shift scheduling requirements and attendance expectations.
  • Demonstrate original thinking and creativity for improving processes.
  • Work independently with minimal supervision.
  • Initiate and meet individual, team, and organizational goals.
  • Participate in quality initiatives.
  • Check Optum email intermittently for trainings, communications, and scheduling.

• Education:
  
  NP – Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program.
• Active and unrestricted license in the state of residence and in the State of Florida.
• Ability to obtain a collaborative practice agreement if applicable.
• For jurisdictions that allow autonomous practice, obtain approval to practice autonomously or without formal supervision within the required timelines.
• Active Nurse Practitioner certification through a national board (e.g., American Academy of Nurse Practitioners or American Nurses Credentialing Center). Certification must be in one of the following:
  Family, Adult, Gerontology, Adult‑Gerontology Acute Care.
• Current, active DEA licensure/prescriptive authority or ability to obtain it per state regulations.
• Ability to work scheduled shifts in accordance with scheduling policies.
• Proficient computer skills for…