Quality Assurance Consultant - Audit

Overview

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category:
Premium Audit. Compensation Overview:
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate;

and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range: $60,800.00 - $

• Perform quality reviews of increased complexity for Workers Compensation, Auto and General Liability, adhering to Quality program guidelines and audit standards, which may include reperforming the audits of peers and/or vendor partners.
• Analyze quality review results for business area(s) supported by the team to assess performance, identify trends and opportunities; may present results to business leaders.
• Coaching, training, and mentoring less experienced QA team members and/or employees from business area(s) supported, including participation and/or support of the formal onboarding/training process.
• Participate in quality assurance meetings and discussions; provide feedback to managers, coaches, and/or individual employees from business area(s) supported regarding quality reviews.
• Provide recommendations to improve quality assurance processes, including program design and attributes.
• Demonstrate advanced knowledge and understanding of products, forms, coverages, workflows, and quality assurance processes for primary business area(s) supported, or broad knowledge of multiple business areas.
• Embrace change management efforts and model the behaviors to accept change.
• Perform other duties as assigned.

• Three years of experience in the business area(s) supported; knowledge of industry rules, property and casualty insurance, and relevant tools (Scopes, PAAS, State WC manuals, CLAW, eLibrary, EPW, etc.).
• Familiarity with Travelers' policies, procedures, Premium Audit workflows, systems, quality assurance programs, and related Business Insurance functions.
• Self‑directed and team‑oriented; able to manage competing priorities, meet deadlines, and collaborate with team members to drive consistency in quality reviews.
• Ability to work on high‑volume tasks simultaneously to ensure timely, accurate, and high‑quality completion.
• High level of attention to detail, focusing on producing quality, error‑free work.
• Strong written and verbal communication skills with the ability to collaborate across business areas; ability to convey technical information to both technical and non‑technical audiences and deliver clear, professional feedback.
• High school diploma or equivalent. (Must Have)
• Two years of insurance, operations, or related experience. (Must Have)

• Health Insurance:
  Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement:
  Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. Travelers also offers a Pension Plan that is 100% funded by Travelers.
• Student Loan Assistance:
  If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• Paid Time Off:
  Minimum of 20 days PTO annually, plus nine paid company holidays.
• Wellness Program:
  Tools, discounts and resources to empower you to reach your wellness goals, including free professional counseling services and health coaching.
• Volunteer Encouragement:
  Traveler has a Matching Gift and Volunteer Rewards program to support community involvement.

Travelers is an equal‑opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.