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Senior Quality Analyst

Job in Orlando, Orange County, Florida, 32885, USA
Listing for: Goosehead-Insurance
Full Time position
Listed on 2026-07-15
Job specializations:
  • Quality Assurance - QA/QC
    QA Specialist - Analyst/Manager
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below
The Senior Service Quality Analyst operates with a high degree of autonomy to design, execute, and refine complex quality review programs across P&C servicing. This role independently identifies audit needs, develops methodologies, and applies multiple audit techniques to evaluate service accuracy, compliance, and process effectiveness. The Senior Service Quality Analyst analyzes trends, identifies root causes of recurring issues, and delivers actionable insights that drive operational improvement and enhance client experience.

This position collaborates with Service Leadership, Operations, and Compliance to ensure the continuous improvement of quality standards and procedures.
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Position Requirements
10+ Years work experience
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