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Senior Quality Analyst: Call Center QA & Improvement
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-08-22
Listing for:
Emovis
Full Time
position Listed on 2026-08-22
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Emovis is seeking a Senior Quality Analyst to oversee quality assurance for the Sun Pass program, monitor calls, audits, and validations, and provide actionable insights to improve performance. The role collaborates with Quality, Operations, and leadership to drive consistency, compliance, and service quality across channels.
The Sr QA will review recordings, calibrate scoring, and lead initiatives to close gaps, promote best practices, and support continuous improvement in a fast-paced
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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