Quality & Documentation Coordinator

Purpose

The role of the Quality and Documentation Coordinator is to provide transactional support to multiple Ravago Legal Entities in:
Providing transactional support in the recovery aspects of Quality Deviations (Claims/Complaints/Returns) as well as being instrumental in the identification of risks and opportunities which will ensure our Supply Chain operates in a continuous improvement environment under the guidelines set forth by the established Quality Management Systems. Act as the main liaison between Sales Representatives/Customer Services Representatives and Suppliers to handle regulatory related documentation inquiries submitted by Customers.

Support Quality Specialist in the maintenance of ISO/QMS related documentation.

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

• May assist with initiating investigations with various departments to determine the root cause of an issue by using various root cause analysis technique
• May collaborate with Quality Specialists and/or other departments to ensure preventative actions are sufficient enough to prevent a reoccurrence of an issue
• May assist in preliminary negotiations when multiple parties are at fault for an error by providing an in-depth analysis of the investigation
• May collaborate with Quality Specialist to Infer based on limited analysis of information in an investigation as to the most likely scenario for how an issue may have occurred
• May collaborate Interact with Quality Specialist in order to uncover root causes to issues and determine action plan to avoid their recurrence
• Produce reports as needed for Quality Specialists and/or Quality Manager
• Manage all regulatory requests (REACH, RoHs, Prop
  65, Conflict Minerals, UL card, IMDS, PPAP……..)
• Maintain the vendor regulatory contact list and any other appropriate lists
• Create documentation as requested while ensuring that the appropriate back up is recorded to ensure legal and regulatory compliance with support from management as needed
• Partners with tech team for any additional requests or data
• Provide statements as confirmed by the manufacturers for unique absence of substance requests
• Record all regulatory requests in a log that can be easily referenced
• Collaborate with Quality Specialists to update ISO/QMS related documentation
• Collaborate with Quality Manager and Quality Specialist to complete/review Customer Surveys and their Quality Manual/Guidelines
• Use documentation tool to keep track of expiring documents in order to obtain updated versions from suppliers.
• Use the documentation tool to process requests for documentation ( regulatory)
• Facilitate the improvement of the established documentation tools to better meet business needs
• Assist with uploading documents within the documentation tool for onboarding and training where needed
• Facilitate training of new team members on documentation role and tools
• Escalate complicated or high-risk regulatory document requests to the Supervisor or Manager as needed
• Process sustainability transactions and coordinate with other departments as needed
• Organize, upload and distribute sustainability related documents and distributor as needed
• Facilitate the implementation of documented sustainability initiatives such as survey creation, survey completion, various sustainability certifications
• Assist the Quality Manager with establishing documented sustainability processes
• All other duties as assigned by Quality Manager

A team player must cultivate successful relationships with the following individuals to achieve alignment and support.

• Amco, Entec, Commercial Teams, additional teams as needed (approved by Quality Manager)
• Customer Service, Product Management, Inventory Transportation, Accounting
• Carriers, Warehouses & Suppliers

The competencies listed below are observable behaviors and results an individual must have experience essential knowledge, skill, and abilities required of a successful incumbent within our culture.

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility.

• Knowledge of commercial operations
• Excellent written and verbal communication skills and ability to work with a wide range of individuals and departments
• Good analytical and problem solving skills
• Detail oriented and ability to prioritize
• Good at multitasking
• Flexibility in schedule with…