Leasing Manager

Overview

Description

Job Title:

Leasi n g Manager
Reports T o:
Community Manager

Location:

Northbridge at Millenia Lake

The Leasing Manager is responsible for driving occupancy, delivering exceptional customer service, and ensuring operational excellence. This role combines leadership with hands-on involvement, requiring strong organizational skills, adaptability, and a proactive approach to managing leasing operations, resident relations, and team performance.

• Leasing & Resident Relations
  • Conduct property tours for prospective tenants and convert leads to leases.
  • Follow up on leads promptly and manage related tasks to maximize conversion.
  • Call residents for lease renewals and negotiate retention strategies.
  • Contact Notice-to-Vacate (NTV) residents to attempt retention.
  • Regroup with the team regarding resident issues requiring managerial follow-up, document all conversations and update Lease File.
  • Organize resident events and foster community engagement.
  • Maintain a strong sales focus while balancing fiscal responsibility and customer satisfaction.

• Team Leadership & Task Delegation
  • Lead by example while empowering the leasing team to make sound decisions.
  • Delegate tasks effectively, including:
    • Property email inbox
    • Elise AI responses
    • Smart Desk inquiries
    • Call Max communications
    • Unit showings
    • Monitor The Guarantors website daily.
    • Request updates from BLCs on “Anyone Home” tasks; ensure leads with no next steps are updated daily.
    • Provide guidance, teach efficient processes, and deliver constructive feedback.
    • Monitor SGT units daily and update website listings.
    • Ensure mini models and show units are always current with availability.
    • Ensure tour paths and units present well and meet quality standards.
    • Maintain a minimum of three social media posts weekly on property platforms.

• Administrative & Financial Management
  • Read and respond to emails promptly.
  • Manage resident balances, move-outs, SODA’s, and past resident accounts.
  • Collect and post rent payments accurately.
  • Assist RSS teams with rent collection efforts, late notices, and move-out inspections.
  • Monitor and address work orders exceeding 48 hours without resolution.

• Property Oversight
  • Walk the property regularly to ensure curb appeal and compliance with standards.
  • Inspect units—even incomplete ones—to identify vendor-related issues early.
  • Manage marketing initiatives and coordinate outreach with the Community Manager.
  • Run reports to identify areas of focus, including:
    • Property Diagnostic
    • Leasing Analytics
    • Delinquency

• Additional Expectations
  • Commitment to fairness and team morale through shared responsibilities, including rotating weekend schedules.
  • Willingness to go above and beyond, including early arrivals or late departures, to ensure operational success.

• Proficiency in Microsoft Word, Excel, and Canva for operational tasks.
• Daily use of Kingsley, Anyone Home, Encasa, and Eva AI for communication and workflow efficiency.
• Utilize Knowledge Base resources for policy standards.
• Effective communication and organizational skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Adaptability and flexibility to manage changing priorities and staffing dynamics.
• Positive mindset, patience, and strong team-building capabilities.
• Sales-driven approach with sound decision-making skills.