Retail Sales Associate; PT - Orlando Marketplace

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
  • Greet and make customer contact
  • Understand the customer's needs
  • Educate customer on product features and benefits
  • Solve any customer problems / answer any questions
  • Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any running promotions
• Keep the floor always looking its best – neat, organized, and well stocked
• Ensure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

• Must be 18 years of age or older.
• Should be a people person.
• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Physical ability: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes up to 50 lbs with assistance if necessary; stand for extended periods; climb ladders and stairs frequently (depending on location).

Location:

Orlando Marketplace, FL – Retail Only.

Pay Range: $14.00 – $19.20 hourly (actual base pay varying based on relevant experience, time in role, internal equity, geographic location, and more).

New Balance offers a comprehensive traditional benefits package including medical, dental, vision, life insurance and a 401(k). Non‑traditional perks include online learning, tuition reimbursement, $100 monthly student loan support, mentorship programs, $1,000 yearly lifestyle reimbursement, 4 weeks of vacation, 12 holidays, generous parental leave, and a supportive work‑life culture.

Temporary associates receive medical, dental, vision coverage and an associate discount. Part‑time associates receive 401(k), short‑term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity

Employer:

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information, or veteran status.