Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot

• Assist customers in non-sales functions and help ensure an outstanding customer order fulfillment experience.
• Provide administrative services as needed; direct customer or vendor interaction may be required.
• Direct customers to store departments or merchandise; answer questions on product order status; assist with cash management and program compliance.
• Collaborate with other Associates, vendors, and carriers; work productively with little/some supervision.
• Remain detail-oriented and manage time effectively while supporting key operational objectives.
• Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ability to work cooperatively with associates, vendors, and customers.
• Strong time management and organizational skills; attention to detail.
• Demonstrates a high level of integrity at all times and responds to operational concerns.
• Ability to work with little or some supervision.
• Experience in a retail or store operations environment is preferred.