SALES Associate - Housewares; Flex

Job Summary

As a sales associate you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful, and professional.

You should have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.

• Customer Service - Proactively engage and make a connection with customers.
  • Ask questions and listen to customer needs.
  • Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
  • Provide premier customer service.
  • Cooperate and build positive, inclusive, and respectful relationships, taking accountability for your actions and outcomes.
• Organization - Maintaining store appearance.
• Sales - Cross‑sell products and know the store layout.
  • Make suggestions on latest trends and current promotions based on individual customer needs.
  • Upsell products.
  • Learn product features, keep up with the latest trends, and use company tools and technology to confidently provide product knowledge.
  • Use a point‑of‑sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
  • Complete various forms, paperwork, reports, and reconciliation.
• Inventory - Be the keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Dependability - Adherence to assigned work schedule; accurate and complete follow‑through on work assignments; other duties as assigned.

• Product knowledge – basic knowledge of products and merchandise.
• Experience – retail experience preferred but not required.
• Communication skills – strong interpersonal and communication skills; ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals; effective telephone etiquette.
• Mathematical skills – basic math functions, including addition, subtraction, multiplication, and division.
• Reasoning ability – multi‑task while attending to customers and remaining flexible to the needs of the business; work as part of a team, take initiative, and work independently of direct supervision.
• Physical demands – ability to move, talk, hear, reach, grab, and stand for at least two consecutive hours; may involve stooping, kneeling, crouching, and climbing ladders; vision including close, color, depth perception, and focus; lift at least 25 lbs. up to 50 lbs. indoors or outdoors depending on location.
• Desired traits – enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.