Sales Lead Key - HOKA

About HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first‑miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs, opening and closing the store, partnering with store management to provide the best possible customer experience, and sharing your passion for our products with customers.

As a Sales Lead, you are responsible for setting and driving sales and service targets and motivating your team members to work together to achieve store goals. You create personalized shopping experiences that educate customers about the Brand and products, maintain product knowledge, and address customer questions accurately. You operate the cash register, handle money, check inventory, stock and merchandise products according to Brand standards, open and close the store, secure assets, maintain a clean back‑stock area, contribute to a positive work environment, and recognize outstanding performance.

You also serve as Manager on Duty when the Store Manager and Assistant Store Manager are absent.

• Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Support community by helping with in‑store events and local outreach.
• Assist in store administration and operations including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self‑starter.
• Ability to prioritize and multi‑task in a fast‑paced environment.

• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

You’ll discover many benefits of working at Deckers Brands, including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.