Operations Coordinator - Orlando

OPERATIONS COORDINATOR - CARTIER, ORLANDO

Job Mission:
The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence.

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team.
• Coordinate efficient opening and closing procedures.
• Ensure proper movement of product in/out of boutique including shipments, transfers, consignments and internal movement while maintaining quality control and preventing stock losses.
• Consistently demonstrate excellent care and proper product handling, following appropriate packing, shipping, and receiving procedures particularly for high value creations.
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and a seamless client experience.
• Coordinate inventory control processes (daily, weekly, monthly counts and stock movements) to ensure a successful annual inventory.
• Uphold Cartier standards within the boutique environment, including maintenance, third‑party vendors, tools, technology, and equipment.
• Partner with client‑facing teams to manage boutique supply inventory, including replenishment and 5S strategies for optimal storage organization.
• Assist with care service responsibilities such as client repair flow, execution of reports, and monthly inventory/reconciliation.
• Support overall success of boutique audits; partner with management to implement and execute action plans.
• Participate in daily set‑up and break‑down for opening/closing as needed.
• Exercise strong communication and problem‑solving skills by partnering effectively with boutique management and peers.
• Assist with special projects as needed.
• Consistently reach and aim to exceed all KPIs.
• Develop fundamental brand knowledge to convey Cartier heritage and values.
• Remain current on industry news, local/global competition, and community connections.
• Share and collaborate with region and network peers on operational best practices.

• Education:
  
  Associate’s or Bachelor’s degree preferred.
• Industry experience:
  Previous operations experience in luxury retail, service, or hospitality industry is a plus.
• Technical skills:
  Excellent computer skills and use of technology; MS Office required; SAP knowledge preferred.
• Language skills:
  Additional language skills are a plus.
• Availability:
  Must be available to work retail hours (including weekends) and travel for trainings as needed.
• Personal skills:
  Ability to work in a fast‑paced, evolving environment; excellent analytical, organizational, and interpersonal communication skills.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with a “can do” attitude.
• Intellectual curiosity and passion for learning.

• Comprehensive benefits program including medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Employee assistance program.
• Life insurance, disability benefits, and a 401(k) with employer match.
• Wellness reimbursement benefit and paid time off.
• Volunteer time off for community service.