Sales Associate - Orlando

Sales Associate – Cartier, Orlando, FL

As a Maison Ambassador, the Sales Associate will achieve and exceed sales targets set by management while proactively developing a client portfolio. The associate ensures a unique client experience at every touchpoint and actively participates in the daily operations of the boutique.

• Sales Achievement
  • Consistently meet or surpass monthly sales targets as directed.
  • Provide outstanding customer service, greeting and acknowledging every customer.
  • Maintain product knowledge and all customer service standards before, during, and after sales.
  • Handle post‑sales client needs when dedicated after‑sales staff is unavailable.
  • Adapt approach to client needs and motivations.
  • Negotiate and handle objections with ease.
  • Support after‑sales clients in accordance with Maison values.
  • Act as a referent and make recommendations to enhance client experience.
  • Stay current on industry news and competitors.
• Client Relationship Management
  • Build new and maintain existing client relationships through exceptional service and Maison‑specific CRM initiatives.
  • Collaborate with Management to develop individualized client plans.
  • Accurately capture client data for follow‑up and relationship building.
  • Resolve client issues and escalate as needed.
  • Partner with Management to support in‑store and off‑site events and networking.
• Daily Boutique Operations
  • Understand and comply with all security and operational policies and procedures.
  • Assist with daily set‑up and breakdown of the boutique, and communicate maintenance issues.
  • Help with merchandising and daily maintenance of displays and back‑stock.
  • Participate in daily and annual inventories and cycle counts for audit preparation.
  • Assist with special projects as needed (e.g., price changes, supporting back‑office responsibilities).

• Education – College degree preferred.
• Required Experience – 2 to 5 years in luxury retail, service, or hospitality; general knowledge of timepiece movements.
• Technical Skills – Ability to work in a fast‑paced retail environment; computer and internet savvy; MS Office required; SAP knowledge preferred.
• Personal Skills / Abilities – Additional language skills a plus; excellent interpersonal and communication skills; strong customer‑service orientation; exceptional attention to detail; ability to handle multiple tasks; genuine Maison Ambassador; uphold Cartier image and professional demeanor at all times; self‑starter with a team‑player approach; availability for retail hours, weekends, and travel for trainings, client events, conferences.

Richemont provides a comprehensive benefits program, including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, a wellness reimbursement benefit, and employee assistance programs. Work‑life balance is promoted through paid time off, wellness reimbursement, and volunteer days off.