Shift Manager RT

Job Overview

At Race Trac, our Shift Managers set the tone for success – leading by example, empowering team members, and making every guest feel welcome. We seek hands‑on leaders who thrive in a fast‑paced, team‑oriented environment and who can make an immediate impact by supporting store operations, driving performance, and developing future leaders—one shift at a time.

• Competitive pay and shift‑based incentives
• Career growth opportunities – many of our General and Co‑Managers started as Shift Managers
• Leadership development and hands‑on training to sharpen your skills
• Flexible scheduling to support work‑life balance
• A fast‑paced, people‑first environment where your leadership matters
• Complete benefits package – medical, dental, vision, 401(K), paid time off (PTO), and more

• Lead a winning team on your shift, setting the tone with a cheerful, can‑do attitude
• Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
• Coach team members in real‑time, offering guidance and support during every shift
• Address guest concerns with empathy and professionalism, escalating when necessary
• Drive operational excellence by training and guiding your team to meet Race Trac’s guest service, food safety, and cleanliness standards
• Ensure proper execution of inventory, vendor check‑in, and promotional communication
• Oversee key store processes including write‑offs, cash wrap, and compliance documentation
• Lead shift‑change communication and ensure team alignment throughout the day
• Effectively relay important updates from the leadership team to shift associates
• Monitor task completion and provide immediate feedback to drive results
• Support a team culture rooted in accountability, respect, and teamwork
• Proactively step in during busy times or challenges—showing your team what great leadership looks like

• Model a cheerful demeanor in all interactions and hold the team accountable to the same
• Provide clear direction while remaining willing to assist with responsibilities such as food service, store cleaning, cash wrap, and stocking shelves/coolers
• Take the lead as a role model in proactively addressing and deescalating guest concerns with patience and empathy
• Communicate significant issues to the Co‑Manager or General Manager
• Manage line lengths and provide polite, clear, and prompt communication while responding quickly to requests
• Understand the importance of food service expectations and train associates to meet these standards, providing real‑time coaching to ensure consistent compliance
• Inform the team about current and upcoming food promotions, holding both the team and yourself accountable for sharing this information with guests
• Maintain knowledge of all Race Trac policies and federal, state, and local safety regulations, ensuring staff compliance
• Conduct regular store walkthroughs to ensure tasks are executed correctly, and provide constructive feedback to ensure follow‑through
• Escalate issues to Co‑Manager and General Manager as appropriate
• Train team members on new and updated policies and processes in alignment with Race Trac expectations
• Ensure inventory control processes are executed consistently, including proper handling of write‑offs, accurate receiving, and cash wrap controls
• Collaborate with vendors to ensure orders are received accurately in line with Race Trac expectations while fostering positive working relationships
• Effectively communicate information and instructions to associates on shift, ensuring critical updates from the Co‑Manager and General Manager are accurately conveyed and clearly understood
• Provide real‑time constructive feedback to associates and roll escalation to leadership when needed
• Regularly monitor the status of materials, supplies, and merchandise to ensure stock levels are accurate, directing associates to make adjustments as needed
• Model teamwork by arriving on time for scheduled shifts, willing to step in to assist during busy periods or when challenges arise, and working effectively with individuals from different backgrounds

• 2–3 years of work experience (retail, restaurant, or food service…