Assistant Manager - Activities - Icon Park

Assistant Workshop Manager
- Activities
- Icon Park

The Assistant Workshop Manager – Activities supports the store management team in all aspects of store operations, ensuring excellent guest service, efficient staff management, and effective execution of sales and marketing strategies, while focusing on the store's visuals. The Activities Assistant Manager enhances the guest experience by planning, coordinating, and executing in-store events and activities. This role plays an important part in creating special moments for our guests and growing the scope of our brand.

The Activities Assistant Manager will create and lead daily experiences as well as special activities and events designed to drive store traffic and support sales while delivering memorable guest experiences.

Responsibilities:

• Assist the Chief Workshop Manager/GM in determining associates' daily assignments and directing work for associates, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager/GM in hiring and promotion decisions, including providing feedback and making recommendations regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the CWM/GM and/or DM immediately. Make recommendations on appropriate disciplinary actions and assist in delivering corrective actions to team members when violations occur. This includes store security and cash management, product confidentiality, safety, attendance, business conduct, and all other policies as communicated in the associate handbook.
• Drive sales as the Floor Leader, by coaching Bear Builders and creating a Guest experience that brings to life the Experience First culture throughout the workshop, effectively zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.

In the Activities role:

• Develop and implement an array of different activities for guests of all ages
• Create and maintain a welcoming environment for guests, ensuring all activities are guest-focused and enhance the experience
• Train and supervise staff involved in event execution, ensuring they are well prepared to engage with guests and promote the brand
• Collaborate cross-functionally with different departments on set-up, execution, and clean-up of events and activities
• Monitor and measure performance of events and activities, evaluating participation and guest engagement
• Organize and manage activities calendar, ensuring appropriate staffing and flawless execution

Required Qualifications:

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
• High school diploma
• Basic understanding in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance)

Preferred Qualifications:

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• Associate's (or higher) degree in business, management, or a related field

Behavioral Traits for Success:

• Thrives in a high-engagement Guest experience environment
• Balances creativity and fun with accountability and dependability
• Connects with and inspires others to drive results
• Exercises common sense and sound judgment in ambiguous situations
• Displays strong initiative and self-direction
• Unites teams to deliver strong results
• Demonstr…