Retail Shift Leader

Location:

6615

E. Colonial Dr. Orlando, FL.

Job Title:

Retail Shift Leader (Key Holder / Lead Pawn Broker).

Pay: $16 to $17 per hour based on experience, with paid training, bonus potential and benefits.

• Provide outstanding customer service and build solid relationships with customers, promoting sales and making deals for a wide variety of pawn items.
• Process loans and extensions, negotiating satisfactory terms for pawned items.
• Perform opening and closing store procedures.
• Supervise and coach store team members.
• Set a friendly, courteous, and respectful environment that distinguishes EZPAWN from the competition.
• Other duties as assigned.

• High school diploma or GED.
• Minimum 1 year of experience as a supervisor, key holder, shift lead, team lead, or manager.
• Ability to pass a criminal background check and drug test.
• Valid driver's license and auto insurance.
• Excellent communication and interpersonal skills; ability to build ongoing customer relationships.
• Strong negotiation, organizational, time‑management, and prioritization skills.
• Knowledge of commonly pawned items (tools, jewelry, firearms, electronics) is a plus.
• Sales background is a plus.
• Bilingual language skills are a plus.
• Ability to read and manage customer needs.
• Adherence to company policies, procedures, and regulations.

• Free health insurance* (TM only, no cost for medical insurance when selecting Blue Cross Blue Shield EPO Plan).
• Competitive wages with opportunity for growth.
• Monthly uncapped bonus potential paid on store and individual performance.
• Paid time off, holiday pay, and generous PTO.
• 401(k) with company match.
• Store discount.
• Comprehensive benefits package to achieve optimal work/life balance.
• Structured career path: 5‑week paid training program, transition to Lead Pawn Broker, 6‑month training for Assistant Manager position.

The position includes an initial 5‑week paid training program, after which you are eligible for a $0.50 raise and transition to Lead Pawn Broker. Additional training programs provide a foundation to run your own store. Excellent customer service, coaching and hands‑on involvement are expected to influence and lead team members.